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Crisis Intervention

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1.
10 points
When a person’s emotions are high, rational thinking decreases.
2.
10 points
Active listening is the first step on the behavioral stairway.
3.
10 points
Active listening should be considered therapy.
4.
10 points
Voice tone in crisis intervention is not very important.
5.
10 points
If it is determined the person is holding hostages, you should not talk with them and put them on hold until a negotiator arrives.
6.
10 points
If a crisis caller is cursing and screaming at you, the best approach is to scream louder and prove you are in control.
7.
10 points
Calm can be contagious.
8.
10 points
Open-ended questions require only yes-or-no answers.
9.
10 points
List the active listening skills:
10.
10 points
You can use active listening to set boundaries during continual abuse and counterproductive rants from the subject
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