Learn with Anthony

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1 point

What are the 3 upgrades for LWA?

Copy & Paste Campaigns, Email Coaching, Six figure secret club

Video Lead Builder, Copy & Paste Campaigns and Email Coaching

Video Lead Builder, Copy & Paste Campaigns and Elite Membership

1 point

If you canceled and processed full refund for $49, $199, $99 and $147 what should be the disposition?

Mem Full Refund

Multi Buyer Save

Multi Buyer Refund

1 point

If customers want to check out our website where do we direct them?

www.learnwithanthony.com/member

www.learn_withanthony.com/members

www.learnwithanthony.com/members

1 point

60 days MBG must not be included to save the sale however it can serve as a last resort.

True

False

1 point

If the customer called in and was asking for refund, however the account was flagged CHARGEBACK, what can we inform the customer.

Offer saving options like 50% refund.

Inform the customer that we will escalate it to the corporate office.

Do not process any refund, inform the customer that their account with us is frozen since their bank is doing an investigation due to the dispute that they have filed.

1 point

If the customer complains about mentoring, what contact information are we providing?

PROSPER's phone number

123 - employee (outsource from the Philippines)

Email Coaching

1 point

Once the customer is logged in to the members area, where do they need to start?

Go directly to copy and paste campaign section.

Start with the Quick Start Guide under Homework Section.

Work on the Social Profits Workbook

1 point

When customers called in and was complaining that they did not receive any emails for login, what should agent do?

Reset customers password immediately and provide it to the customer.

Probe and ask customer if he tried to check his junk or spam folders.

Inform customer to wait after 24 hours for the email.

1 point

For Video Lead Builder, customer has free service from a virtual assistant from 123employee for how many months?

One

Two

Five

10.

1 point

Do we still offer the Elite Membership for $1 - 10 Day Trial?

YES

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