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New Hire Final Assessment

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1.
1 point
What operating system is the only one to offer Live Tiles?
2.
1 point
Base Commission payout is _% of my total revenue.
3.
1 point
True or False, Asking open ended and closed ended lifestyle questions helps gather information you need to right fit a customer into a Complete Solution.
4.
1 point
What site do I log into to enter my time worked each day?
5.
1 point
If a customer does not want to run an application and does not want a contract, what plan would work best for them?
6.
1 point
A mobile broadband device give you the ability to connect how many devices to the internet?
7.
1 point
Which is NOT a deductible under Premium Handset Protection?
8.
1 point
What are the key aspects of Engage in the EARN More Selling Process? (select all that apply)
9.
1 point
T-Mobile does not charge overages for Data on all plans except
10.
1 point
True or False, Everytime a customer upgrades to a new device you have to RE-ADD PHP?
11.
1 point
What is the most popular operating system that offers 75% of its applications for free?
12.
1 point
When processing a Postpaid activation lines 1 & 2 or add a line lines 3-5 you need to get a copy of the customers ID?
13.
1 point
True or False, A customer can request the deposit back after 12 months of good standing
14.
1 point
Existing classic/legacy pooling plan customers with 18+ months tenure are eligible for Bridge to Value with no early upgrade access fee
15.
1 point
What Network does T-Mobile operate on?
16.
1 point
What are T-Mobile's current data plans?
17.
1 point
The benefits of a feature should always tie back to?
18.
1 point
True or False, an account holder is able to do everything on an account.
19.
1 point
What are the benefits of Bridge to Value? (select all that apply)
20.
1 point
When can Premium Handset Protection be added to a device?
21.
1 point
Which service below are Pay in Advance(Prepaid/Monthly 4G) customers eligible for?
22.
1 point
T-Mobile now offers a trade-in phone option to all post-paid customers when purchasing a new or upgrade device?
23.
1 point
EIP payments are spread over how many months?
24.
1 point
When activating with T-Mobile customers may be required to pay a $10 sim activation?
25.
1 point
CPNI stands for ______.
26.
1 point
The Personal Coverage Conversation is had with every customer, what places to we check to see if they are covered on T-Mobile’s Network?
27.
1 point
Where does Wireless Vision Recognize employees?
28.
1 point
What system is used to run a credit application?
29.
1 point
Check the Device Platforms T-Mobile offers. (select all that apply)
30.
1 point
True or False, a Postpaid Account does not require a credit application or agreement.
31.
1 point
What are the 4 different early access fee tiers?
32.
1 point
What are the 2 trade-in options? (select all that apply)
33.
1 point
What operating system is best known for its native support of corporate email?
34.
1 point
What PHP options are available within the 14 days remorse period on Tier E?
35.
1 point
What is the activation fee per line for all new T-Mobile Customers?
36.
1 point
What is an associate required to get from a customer prior to accessing an account?
37.
1 point
What does ARM stand for from PYP?
38.
1 point
What tool would you use to help right fit your customer into the proper Data Plan?
39.
1 point
True or False, Existing T-Mobile customer with a voice plan will receive a $10.00 a month discount on the MRC when activating a Mobile Broadband Rate Plan
40.
1 point
Who is T-Mobile’s target customers for Mobile Broadband?
41.
1 point
True or False, an authorized user can cancel a line of service.
42.
1 point
Between what two steps during the Earn More process should you process a credit application?
43.
1 point
Premium Handset Protection protects a customer's device from:
44.
1 point
Which values below are Wireless Vision values? (select all that are apply)
45.
1 point
What item below is only available with the Value Plan?
46.
1 point
A passing score on a secret shop is _____%
47.
1 point
Name T-Mobile’s Deposit Products. (Select all that apply)
48.
1 point
What are the two Premium Handset Protection Bundle cost?
49.
1 point
What site do I enter in my sales every day?
50.
1 point
Bridge to Value is no longer available for existing classic/legacy pooling plan customers?
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