FH-January OL PKT

1.

0 points

Employee Number

2.

0 points

Employee Name
(First, M.I. Last)

3.

0 points

SDM

4.

0 points

Site/Location

5.

1 point

What is the current enrollment cost of Safeline Account Protection Plus?

$1.00 per $100.25 of the account balance

$1.69 per $150.00 of the account balance

$1.59 per $100.00 of the account balance

$1.19 per $100.00 of the account balance

6.

1 point

True or False. For death coverage, Safeline will waive the customer's entire balance as of the date of his/her death, provided the conditions are met.

True

False

7.

1 point

True or False. Interest will not accrue on the customer's outstanding balance while Safeline Account Protection Plus is activated

True

FALSE - Interest will continue to accrue on your outstanding balance while SafeLine Account Protection Plus is activated and the customer'sWebBank/FH Credit Account is frozen.

8.

1 point

True of False. Customer can call back and enroll to Safeline anytime.

True

False

9.

1 point

If the customer is asking for billing information, we should WARM transfer them to Core.

True

False. Provide them the 800 number instead

10.

1 point

Select the correct call disposition: Customers calling in to inquire about his credit limit.

Catalog Request

Order Status Request

CS Information Provided

None of the above

11.

1 point

Which of the following is not a requirement for a customer to participate in the Fingerhut FreshStart program?

Down payment of 30% of the total

On time payments for the full amount due

No negative activity

Minimum purchase of $50

12.

1 point

Which among the coverage is NOT true about SafeLine?

Should the customer voluntarily terminate his employment, as his sole source of income, a claim can also be filed in this case.

In the event the customer becomes involuntarily unemployed, the account balance, at the time the claim is filed, is “frozen” for up to six months during which time no payment is due.

In the event the customer passes away, the account balance, at the time of death, is waived up to the assigned credit limit.

In the event the customer becomes disabled or is hospitalized, the account balance, at the time the claim is filed, is “frozen” for up to six months during which time no payment is due

13.

1 point

What does “waived” mean to SafeLine and to its customers?

It means that the account will be closed, and that any outstanding balance as of the date of death, up to the assigned credit limit, will be released by Fingerhut.

None of the above

It means that interest charge will not accrue on the outstanding balance.

It means that customers will be able to make additional charges to their credit account without incurring penalties.

14.

1 point

Which among the statements is NOT true about SafeLine subscription?

Enrollment begins upon system enrollment.

SafeLine may continue to charge the customer even if his account has zero balance, for as long as his subscription remains active.

Customer only pays for this coverage when they have a balance.

If the customer has a zero balance, there is no cost and the program is still active

15.

1 point

Which statement is NOT true about SafeLine requirements?

Offer is optional - customers should not be pressured to enroll.

It does not cover pre-existing conditions and minimum enrollment period is required before activating benefits.

Customers are not pre-qualified or pre-approved.

Any members of the family can simply enroll the credit account to SafeLine.

16.

1 point

The most recent enhancements to FOP and GCS started __________

January 1, 2013

January 6, 2013

January 16, 2013

January 15, 2013

17.

1 point

In the most recent system install, the “Add New Customer” button was removed.

True

False

18.

1 point

In the customer notes section in the FOP, the column indicating _________ was removed to allow more room for the actual note.

Entered by

Order Number

Call Reason

Date

19.

1 point

In the Order Detail Page, 3 new buttons were added to help you navigate more quickly to the Order Notes and the Credit/Debit screen.

View Order Notes, Credit/Debit, Customer Overview

Tracking Information, Credit/Debit, Customer Overview

Previous Order, Order Selection, Customer Overview

Order Selection, Credit/Debit, Customer Overview

20.

1 point

In the January 2013 enhancement, the Express Shipping page will be bypassed on catalog orders

True

False

21.

1 point

The new Order Detail buttons can be found on the right side of the screen

True

False

22.

1 point

Which field in the customer information will no longer be required to be filled?

Street Address

ANI

Work Number

Home Phone Number

23.

1 point

18. When a customer is offered FH Choice Plus and refuses, the link will not be highlighted for how many days?

30 days

45 days

25 days

50 days

24.

1 point

18. In FFS, a spouse can place an order without the account holder's authorization.

True

False