Call-to-Confirm (CTC) Update

1.

0 points

First Name, Last Name

2.

0 points

Site / Location

3.

0 points

SDM / Supervisor

4.

1 point

1. What is the current enrollment cost of Safeline Account Protection Plus?

a. $1.59 per $100.00 of the account balance

b. $1.69 per $150.00 of the account balance

c. $1.19 per $100.00 of the account balance

d. $1.00 per $100.25 of the account balance

5.

1 point

2. True or False. For death coverage, Safeline will waive the customer's entire balance as of the date of his/her death, provided the conditions are met.

True

False

6.

1 point

3. True or False. Interest will not accrue on the customer's outstanding balance while Safeline Account Protection Plus is activated.

True

False - Interest will continue to accrue on the customer's outstanding balance, while SafeLine Account Protection Plus is activated and the customer'sWebBank/FH Credit Account is frozen.

7.

1 point

4. True of False. Customer can call back and enroll to Safeline anytime.

True

False

8.

1 point

5. What is the minimum period required prior to requesting for benefit activation due disability?

a. 2 months

b. 1 month

c. 3 months

d. None of the above

9.

1 point

6. What is minimum period required prior to requesting for benefit activation due to unemployment?

a. 2 months

b. 1 month

c. 3 months

d. None of the above

10.

1 point

7. What does the term “Freeze” mean to Fingerhut and to its customers?

a. It means that customers will not be required to make a minimum payment while Safeline Account Protection Plus is active during a billing period.

b. It means that customers will not be required to make a minimum payment, but will still be able to use their Fingerhut Account.

c. It means that customers will not accrue any late payment and/or over limit fee, while they continue to use their Fingerhut Account.

d. None of the above

11.

1 point

8. Which among the coverage is NOT true about SafeLine?

a. In the event the customer becomes disabled or is hospitalized, the account balance, at the time the claim is filed, is “frozen” for up to six months during which time no payment is due.

b. In the event the customer becomes involuntarily unemployed, the account balance, at the time the claim is filed, is “frozen” for up to six months during which time no payment is due.

c. In the event the customer passes away, the account balance, at the time of death, is waived up to the assigned credit limit.

d. Should the customer voluntarily terminate his employment, as his sole source of income, a benefit claim can also be filed in this case.

12.

1 point

9. What does “waived” mean to SafeLine and to its customers?

a. It means that interest charge will not accrue on the outstanding balance.

b. It means that customers will be able to make additional charges to their credit account without incurring penalties.

c. It means that the account will be closed, and that any outstanding balance as of the date of death, up to the assigned credit limit, will be released by Fingerhut.

None of the above

13.

1 point

10. Which among the statements is NOT true about SafeLine subscription?

a. Customer only pays for this coverage when they have a balance.

b. Enrollment begins upon system enrollment.

c. If the customer has a zero balance, there is no cost and the program is still active

d. SafeLine may continue to charge the customer even if his account has zero balance, for as long as his subscription remains active.

14.

0 points

Employee#