Process Test 1 - Feb 2013

1.

1 point

Ola mobile app v2.0 has information about city taxi charges for all 3 cities.

True

False

2.

1 point

Ola mobile app v2.0 has option to invite friends to use our service and to download the application.

True

False

3.

1 point

If customer wants to use the out station booking cab within city limits, what will be the additional charge/ package billed?

Customer has to book a local full day package.

Customer has to book a local half day package.

Rs. 21/ km

No additional charges, customer can use OS cab within city limits also.

4.

1 point

Ola mobile app v2.0 has option to make future bookings.

True

False

5.

1 point

A399 offer is valid till 30th April 2013

True

False

6.

1 point

What will be maximum waiting period in airport for passenger during flight delay cases?

1 hour

15 mins

30 to 45 mins

5 mins

7.

1 point

To search for existing booking in Rides through mobile number, we must enter % symbol before and after the mobile number.

True

False

8.

1 point

What will be the car model selection in Ameyo/ Sugar for A399 offer?

Xylo

Tata Indica

Maruthi Swift Dzire

Toyota Innova

9.

1 point

What will be the booking window period for Indica/ Eco. Sedan Rental booking?

4 hours

24 hours

12 hours

2 hours

10.

1 point

A399 is available only for pickup from airport and is available in Bangalore and Delhi.

True

False

11.

1 point

Ola mobile app v2.0 has no option to select particular location as pickup point.

True

False

12.

1 point

If a customer is not given A399 offer due to capping and he denies accepting normal booking at Rs. 18/ km, what will be the tagging disposition?

Enquiry - Charges

Dead – Expensive

Stock out - Immediate

Stock out - Normal

13.

1 point

If a customer is dropped in a particular location and has called back within 5 mins mentioning that the cab which has dropped him is in the same location and he want to use the same cab again, what will be the action performed from your end?

Inform the customer that the same is not possible.

Cross check with OF and create a new booking, also call the driver to update the same.

Inform customer additional charge of Rs. 100 for immediate booking.

Inform customer about the booking window of 45 mins.

14.

1 point

If a customer is asking about Airport500 for pickup from Bangalore airport, we can proactively inform him that the offer is withdrawn and give A399 offer.

True

False

15.

1 point

In rides application, there is no need of creating opportunity while taking a new booking. Opportunity is automatically created upon creation of new booking.

True

False

16.

1 point

If customer books Airport CT from BTM to Airport and uses it on the way to pick another passenger in Whitefield, what will be the charges?

A399

Rs. 16/ km

Rs. 18/ km

Rs. 21/ km

17.

1 point

If a friend of yours has downloaded Ola mobile app v2.0 using your referral code and has used our service, then both referrer and referee will earn Ola money of Rs. 50

True

False

18.

1 point

What is the URL for rides application?

http://rides.olacabs.com

www.olacabs.com/rides

http://rides.com

http://sugar.olacabs.com

19.

1 point

In Rides application we don’t have any option to create duplicate booking.

True

False

20.

1 point

Ola mobile app v2.0 is available also for mobiles with Symbian and wap/ java OS (Operating System).

True

False