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Trusted Advisor Test - Member Experience

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1.
10 points
In the Member Experience Video, the question was asked “How do you show others that you are interested in what they have to say?” What did Jonathan Coley say that he tries to do?
2.
10 points
Being a Trusted Advisor is always being honest about what you can and cannot do, and looking at the big picture of the relationship rather than seeing the individual as a short-term sales prospect.
3.
10 points
Showing people that you care and have their best interest in mind enables them to open up and ____________ you.
4.
10 points
According to the article on the Hub titled “Can You Hear Me?” the most critical business skill of all is __________________.
5.
10 points
In the Member Experience Video, the question was asked “How do you acknowledge someone with a warm greeting?” What did Kali Stepp say that it all starts with?
6.
10 points
Trish Looney’s Member Experience training focused on the “Power of ____________”.
7.
10 points
In the Member Experience Video, the question was asked “How do you answer the phone in a positive manner?” What did Corban Coday say that you can do on the phone, and even though people can’t see you, they can sense you are doing it?
8.
10 points
Smiling releases _____________ which make you feel good.
9.
10 points
“What”, “where”, “who” and “when” questions get a person to clarify the specifics of what he or she is thinking.
10.
10 points
According to the self evaluation in the Member Experience Training with Trish Looney, the first sign of being confident when dealing with others is __________________.
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