Chapter 19

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1 point

This includes all written forms of communication such as letters, reports, memos, diagrams, charts and graphs

written communication

oral communication

verbal communication

1 point

Some people may have a poor command of language. Others may use jargons or slang words that not everybody understands.

Differing Perceptions

Information Overload

Noise

Use Of Wrong Language Or Words

1 point

Communication can be defined as the process by which information is exchanged and uncomprehended by two or more people.

True

False

1 point

is encoded by the sender into symbols and gestures that the receiver can understand

inbox

receiver

message

sender

1 point

The ____________ has to decode the message and translate into information that is meaningful to him.

medium

sender

message

receiver

1 point

is the mode of transmission. This could be written or oral, such as reports or interviews.

medium

receiver

channel

sender

1 point

Any factor that disturbs, confuses or interferes with communication

sender

channel

noise

message

1 point

the person who wants to communicate certain information to another party

message

receiver

channel

sender

1 point

This is the type of communication that does not follow the official channels of communication. It is also commonly referred to as the grapevine.

Lateral Communication Flow

Vertical Communication Flow

Non-Verbal Communication

Informal Communication Flow

10.

1 point

This includes both downward and upward communication. Managers pass instructions and orders to subordinates (downward) and receive feedback on tasks, complaints and grievances from the employees (upward

Vertical Communication Flow

Informal Communication Flow

Lateral Communication Flow

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