Learn with Anthony

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1 point

How can the customer take advantage the free website?

They need to pay for Elite membership.

They just need to log on to the members area.

They need to pay to Hostzilla as their hosting company.

1 point

Is Elite Membership the same as the 5% inner circle membership?

Yes

Not Sure

1 point

In this book, you are going to learn how to build an email list that you can use to make money.

Email Workbook

Email Profits Video Course

Social Profits Premium Workbooks

1 point

What should be your response if the customer said on set of the call that they want to cancel?

I'm so sorry to hear that.

Cancellation of your account will be a problem, let me go ahead and process the refund for you.

I will be happy to assist you with regards to that concern but may I know the reason why you wanted to cancel?

1 point

If customer's account was flagged-chargeback, do not process any refund, inform the customer that their account is frozen since their bank is doing an investigation due to the dispute that they had filed.

True

False

Maybe

1 point

How many upgrades do we have for LWA?

1 point

If the customer wants to take advantage of the 1 month Virtual assistant , where do they need to go?

One on one consultation

5% Inner Circle

Video Lead Builder

1 point

If you verified customers email address and it doesn't match to the email address on the CRM, what should you do?

Update the CRM with the new email address.

Ask for customers alternate email address.

Just ignore it and proceed to customers concern.

1 point

What will be the disposition if the customer have the 3 upgrades plus core training and you processed 50% refund for the uprades and did not touch the core training charge?

Multi Buyer 50% refund and membership intact

Mem 50% Refund

Multi Buyer 50% Refund

10.

1 point

The customer wants to cancel the Income EDU continuity, what will be the correct saving option to offer?

offer 50% refund.

offer 50% discount for the next recurring charge.

stop recurring charge.

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