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Chapter 10 Accounting

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1.
1 point
The OE/S process is part of the ____ process.
2.
1 point
The OE/S process handles the processing and shipment of a customer order while another process actually bills the customer. With such a configuration, you would not expect the OE/S system to interface directly with the ____.
3.
1 point
The OE/S process includes the first four steps in the order-to-sales process. The order of these four steps is:
4.
1 point
The primary function of the OE/S process is to create information flows that support
5.
1 point
In addition to the warehousing function, the three primary departments that you would expect to be part of a typical OE/S process are:
6.
1 point
The ultimate goal of the OE/S process is:
7.
1 point
When the sales order department acknowledges a customer order, it is an example of a:
8.
1 point
When the sales-related data are captured in the sales order department and then the information flows to the managers housed in the marketing department, it is an example of a:
9.
1 point
Which of the following is a horizontal information flow?
10.
1 point
With companies facing global competition, firms are recognizing that their most important asset is
11.
1 point
The OE/S process addresses the decision needs of managers of various sales and marketing functions through the use of:
12.
1 point
The grouping of customers into categories based on key characteristics is called:
13.
1 point
____ applications in organizations are usually viewed as being focused on either operational or analytical applications.
14.
1 point
Analytical applications, which include ____, are intended to allow the use of sophisticated statistical and other analytical software to help an organization's members develop insights about customers, processes, and
15.
1 point
____ systems use the Internet to automate and manage purchases and the vendors from which these purchases are made with the predominate technology being electronic data interchange (EDI).
16.
1 point
____ applications can handle both B2B and B2C business transactions.
17.
1 point
The concept behind ____ is to cultivate customer relationships by prospecting, acquiring, servicing, and retaining customers.
18.
1 point
A data flow or event that causes a process to begin is called a:
19.
1 point
A specific type of reject stub is called a(n):
20.
1 point
A specific type of reject stub is called a(n):
21.
1 point
Assuming that we separate the shipping and billing processes, which of the following data stores would you expect to be updated by an OE/S process called execute shipping notice?
22.
1 point
In a logical DFD for the OE/S process, which of the following data stores is least likely to interact with the process validate sales order?
23.
1 point
In a typical OE/S process, validating a sales order likely would involve all of the following processes except:
24.
1 point
A valid shipping notice input is one that is supported by both:
25.
1 point
Assuming that we separate the shipping and billing processes, which of the following data stores provides data to the typical OE/S process but is not updated by the process?
26.
1 point
For a typical OE/S process to check a customer's credit, all of the following data stores likely would be consulted except the:
27.
1 point
A document that is used when filling a sales order to authorize the movement of goods from a warehouse to shipping is called a:
28.
1 point
At the time that the shipping notice is prepared and disseminated in an OE/S process, to the following entities are notified:
29.
1 point
At the time that the shipping notice is prepared and disseminated, two data stores within the OE/S process are normally updated. Those two data stores are the:
30.
1 point
Which of the following documents represents a contract between two parties?
31.
1 point
Which of the following data stores is designed primarily to serve the vertical information needs of the organization rather than the horizontal information flows?
32.
1 point
Which of the following data is least likely to be stored in the customer master data?
33.
1 point
In an entity-relationship (E-R) diagram for the OE/S process, you would expect that the word trigger would appear in the diamond showing the relationship between which of the following pairs of entities?
34.
1 point
Bar code readers:
35.
1 point
Which of the following goals is not an example of an operations process goal of the typical OE/S process?
36.
1 point
In constructing a control matrix for an OE/S process, the principal data input(s) to the information system likely would be:
37.
1 point
The file most important for ensuring validity of customer order inputs is the:
38.
1 point
The control plan preformatted screens is directed primarily toward achieving the information process control goal of ensuring:
39.
1 point
The control plan confirm input acceptance helps to achieve the sales order input control goal of:
40.
1 point
The control plan confirm input acceptance helps to achieve the sales order input control goal of:
41.
1 point
In the control matrix of the OE/S process, regarding shipping notice inputs, which of the following control goals is ensured by comparing the shipping notice input to the sales order master data?
42.
1 point
Digital image processing systems are capable of performing all of the following except:
43.
1 point
The system that enables users of an ERP system to view source documents from any location is:
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