Process Test 2- March

1.

1 point

A customer called in to update his email id for the booking, what will be the disposition and sub-disposition in this case?

Enquiry, Reschedule

Enquiry, Service Related

Dead, Already booked

None of the above

2.

1 point

A customer wants HAPPYOLA in Bangalore, what will you suggest?

Can avail if the cab is not scheduled.

Cannot avail as it has expired.

Can avail only between 11 am to 4pm.

None of the above.

3.

1 point

A customer wants pick up from Bhim Nagar, Pune to Bopkhel, will he get City Taxi?

Yes

No

4.

1 point

A customer wanted a sedan urgently for Full Day, you told the customer will check the availability and get back to him. What will be the disposition and sub-disposition in this case

Enquiry, Service Related

Enquiry, Charges

Callback/On hold

Dead, not interested

5.

1 point

A customer wanted to use Ola Money for his CT booking that he made through the website, can he use it?

Yes

No

6.

1 point

A customer has referred Ola app to his friend and is waiting for Rs. 50 credit, what will you inform the customer?

He will receive the credit after the first journey of his friend

He will receive it in next 24 hours

He should get the credit immediately hence will raise the issue to Prodissue

None of the above

7.

1 point

You check the availability of the cab and call the customer to inform that there are no cabs available for immediate booking. What will be the disposition and sub-disposition in this case?

Enquiry, Service Related

Stockout, Immediate

Callback/On hold

Dead, not interested

8.

1 point

A customer has booked a cab for Local Rental from the website and wants to use Ola Money, what will you suggest the customer?

He can use the Ola Money as the booking has been done from the website.

He cannot use Ola Money as it is a website booking

He cannot use Ola Money as it is a Full day booking

Ola Money can be used only for Mobile App booking.

9.

1 point

A customer wants to cancel his Rental booking in Mumbai and you check and see that it is already scheduled what steps you need to take in this case?

Cancel it on Rides, raise a ticket on Redmine for Customer Support and keep OF in watchers

Cancel it on Rides, raise a ticket on Redmine for OF team.

Cancel it on Rides and send an email to OF team.

All the above

10.

1 point

A customer has booked the cab via mobile website and wants to use Ola Money, can he use it?

Yes

No