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Assessment General Care - April

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1.
By pressing the status button it will temporally stop the trouble beeps for ____ hours?
2.
What does “Sensor Open” mean?
3.
What type of batteries does a saw sensor require?
4.
How do you add an Access Code in the Simon 3 panel?
5.
What form do you fill out if you have to mail customer replacement equipment?
6.
Care Operation is able to email customer their COMs if requested.
7.
How many disarm codes does Simon XT hold?
8.
Option 16 in Simon 3 panel is knows as Auto Phone Test.
9.
When will you transfer a call to Self-Installations Department? Choose from the following.
10.
How do you program a device in the Simon XT panel?
11.
What type of ticket do you create if you have to update the customer’s zones?
12.
What is a WCONTS?
13.
What procedure will you follow if a customer wants to cancel the account while their inside/outside their initial term?
14.
What’s the first step you should take if you have a Glass Break Detector reading “Tampered”?
15.
How do you program a Carbon Monoxide Detector in the Simon XT panel?
16.
What is the alarm response protocol?
17.
What do you need to verify in the Verification Process during a call?
18.
The dialer delay in Simon XT panel can be programmed from _____ seconds to _____ seconds.
19.
Option 33 in Simon 3 panel is known as Siren Timeout.
20.
What is Option # 2 in the Simon 3 panel?
21.
What is Option # 28 in the Simon 3 panel?
22.
Where is the password located in Masweb?
23.
What are the key points that you must cover in a Proper Closing for Customer Care?
24.
How do you program a Saw Sensor in the Simon XT panel?
25.
If you are submitting a refund request ticket for a customer for Monitoring, what department will you assign that ticket to?
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