Profit Siege

1.

1 point

Which video under the software tab will give them an overview of the functions and uses of the PPV demon software?

Software Download and Install

Software Introduction

Software LP vs Direct

2.

1 point

If the customer complains that she haven't got any call from the coach what should be the proper response?

I will go ahead and transfer you to the coach department.

I will escalate your name so that a coach can call you within 24 hours.

We apologize for the inconvenience but let me go ahead and escalate your name to the coach department so that they can contact you as soon as possible.

3.

1 point

Is Hosting and having domain name optional for Profit siege program?

Yes

No

Maybe

4.

1 point

If Costumer is trying to download the file for his Gold Landing Page Package but he keeps on receiving an error message "invalid file", What will be the good advise we can inform the customer?

Have the user close the browser and reopen before re-attempting the download and/or use another browser or reboot then attempt the download.

Have the user contact her hosting company.

Escalate the concern right away.

5.

1 point

Which tab on the members area will the customer be able to easily sign up for PPV networks, CPA networks or even Hostverse without searching them to the web?

Platinum

Upgrades

Resources

Members

6.

1 point

What is the Customer Service Phone Number of Profit Siege?

1-888-765-1574

1-855-727-0112

1-855-727-0003

7.

1 point

PPV Demon Software will not work on a free hosting account.

True

False

Maybe

8.

1 point

If a customer is getting an error every time he or she creates a database using his or her hosting company, what should you do?

Advice customer to double check database information or have him create a new one. If still the same, direct customer to contact their hosting support to assist them.

Advice customer to close the browser and open a new one.

Create an escalation ticket to Tier 2

9.

1 point

What is the best probing question if the customer called in and was complaining that she haven't got anything from profit siege?

Were you able to log on to the members area?

Were you able to check your emails, spam forlder or junks mails? Since we sent you your login information to our core training program.

How much was the charge in your account?

10.

1 point

If customer called in and core training was sold for a discounted price, the disposition should be:

Sale - Mem Full Price

Sale - Mem Discounted Price

Sale - Multi Buyer Discounted Price