Home Phone Packages

1.

1 point

If your customer doesn't want a long distance plan from Bell and would like to retain his existing long distance plan with another provider, you can process his Home Phone Package order without selecting a Toll Plan.

True

False

2.

1 point

You sold Ms. Simoné the 'Home Phone Choice' package. She decided to add Call Control and Call Return on top of this. How much is her total rebate?

$ 1.00

$ 6.95

$ 3.00

$ 2.00

3.

1 point

If the customer will take advantage of any 'Home Phone' package with 2nd line, the MESC fee of $55.00 will be waived.

True

False

4.

1 point

If the customer decides to add the Online Voice Mail (OVM) as one of the 5 STS feeatures on his Home Phone Choice, there will be an additional $_____ monthly fee.

$0.00 none. He can add the OVM with no additional fee.

$ 1.00

$ 2.00

$ 3.00

5.

1 point

This Home Phone Package has one free STS for 3 months.

Home Phone Lite

Home Phone Basic

Home Phone Choice

Home Phone Complete

6.

1 point

A customer can request for the Wireless Care to be included in his Home Phone Package.

True

False

7.

1 point

If the customer takes advantage of the 'Home Phone Lite' package with the free STS, after 3 months...

...the STS will be billed with $1.00 rebate per month if he decides to keep it.

...the STS will be removed and he can call us back to have it activated again with no Transactional Fee.

...the STS will be billed "a la carté" if he decides to keep it. If not, he can have it removed without incurring a Deactivation Fee.

...the STS will be billed "a la carté" if he decides to keep it. If not, he will be billed with a one-time Deactivation Fee.

8.

1 point

The customer can decide whether or not he will take the free STS of the 'Home Phone Lite' package for 3 months at the time of the order.

True

False

9.

1 point

This Home Phone Package can include up to 10 Calling Features and the any of each Care Plan.

Home Phone Lite

Home Phone Basic

Home Phone Choice

Home Phone Complete

10.

1 point

This Home Phone Package includes our 5 most popular Calling Features.

Home Phone Lite

Home Phone Basic

Home Phone Choice

Home Phone Complete

11.

1 point

If the Online Voice Mail (OVM) is included in the 'Home Phone Complete', the customer won't add $3.00 on top of the monthly rate of this package.

True

False

12.

1 point

The customer can not choose the Smart Touch Services to be included in his 'Home Phone Choice' package since the Calling Features are generated by the ordering tool automatically.

True

False

13.

1 point

The Online Voice Mail (OVM) can not be selected as a free STS for 3 months in the 'Home Phone Lite' package.

True

False

14.

1 point

How much is the rebate of the Online Voice Mail (OVM) if this is added on the Second line (GTN) of a Home Phone Package?

$ 1.00

$ 2.00

$ 3.00

No rebate

15.

1 point

This Home Phone Package includes Visual Call Waiting feature.

Home Phone Lite

Home Phone Basic

Home Phone Choice

Home Phone Complete