a. WV Knowledge Check

1.

1 point

Which of the following is not a shortcut?

#OVR#

#BAL#

#WEB#

#MIN#

2.

1 point

For the Customer Retention Bonus, Sales associates will receive an additional 15% of their total commissions if their store customer loss rate is between _____________ .

0 – 15%

10 – 20%

0 – 20%

None of the above

3.

1 point

What system do you access to activate a new line of service?

POS

QuikView

WATSON

DSR

4.

1 point

What are the four elements of a total technology solution?

Rate plan, Device, Coverage and Service Agreement

Rate plan, Contract, Accessories and Device

Rate plan, device, features and accessories

Device, Features, Accessories, Mobile Broadband

5.

1 point

You can disclose information on a customer’s account over the phone, as long as they provide you with their Social Security Number.

True

False

6.

1 point

Customers can incur data overage charges on data plans 2GB and above.

True

False

7.

1 point

What do you have to achieve in order to get the $30 payout for Mobile Broadband $39.99+?

Sell 3 MBB units $39.99+ and achieve 90% of TQK revenue goal

Sell 3 MBB units $39.99+

Achieve your TQK revenue goal and data/feature goal

There is no $30 MBB payout

8.

1 point

What is the payout for a new single line activation?

$10 base / $20 hit goal

$20 base / $30 hit goal

$4 base / $8 hit goal

$15 base / $30 hit goal

9.

1 point

What operating system requires a Gmail account?

Blackberry

Android

Windows

None of the above

10.

1 point

How many days do you have to add the PHP bundle to a new line of service or upgrade?

10 days

14 days

7 days

There is no time limit

11.

1 point

When should you close your till?

At the end of your shift

When you go on break

At 5:00 pm

You never close your till

12.

1 point

What tool do we use during the EARN+ sales process to capture customer information?

Customer Solutions Guide/Right fit guide

Customer Helper Guide

Notebook

We do not use a tool

13.

1 point

The following tool allows us to ensure that customers have voice and data coverage where they need it.

Personal Coverage Check

Data Calculator

Customer Coverage Check

None of the above

14.

1 point

What site do you go to in order to enter your daily sales?

Streamline

Sales Training Site

WV1Vision.com (DSR)

Community

15.

1 point

____________ plan customers are eligible for discounted devices when activating a new line.

Value

Classic

Monthly 4G

16.

1 point

Your work email should be check multiple times during the your shift!

True

False

17.

1 point

What activities should not be performed during down time in the store?

Calling be-backs

Cleaning the store

Complete ELMS modules

Surfing the web

18.

1 point

How often should device inventory counts be performed?

Weekly

Daily

Monthly

Hourly

19.

1 point

What information cannot be found in QuikView?

Upgrade eligibility

Line eligibility

Customer address

All of the information above can be found in QuikView

20.

1 point

What is the opening till balance?

$100

$200

$125

$150

21.

1 point

Which of the following does not count toward your TQK revenue goal and provides a flat dollar payout?

Postpaid activations

Monthly 4G

Postpaid deposit add-a-line

Postpaid upgrades

22.

1 point

What cannot be transferred using a CelleBrite machine?

Text messages

Multimedia

Applications

Contacts

23.

1 point

Monthly 4G is our no contract option.

True

False

24.

1 point

The following feature allows a customer to turn their device into a mobile hot spot.

Wi-fi

Mobile Security

10GB Data

Tethering

25.

1 point

Accessing your own T-Mobile account is a violation of CPNI

True

False

26.

1 point

______ allows customers to pay for their device over 20 months by making an initial down payment and ongoing monthly payments.

T-Mobile Payment Plan

Device Installment Plan

Equipment Installment Plan

Equipment Credit Line

27.

1 point

In order to receive 20% of data/feature revenue generated, you must:

Achieve 100% of data/feature goal

Achieve 100% of data/feature goal and 90% of TQK revenue goal

Achieve 90% of data/feature goal and 100% of TQK revenue goal

None of the above

28.

1 point

What is the payout for an upgrade?

$10 base / $20 hit goal

$5 base / $10 hit goal

$4 base / $8 hit goal

$3 base / $6 hit goal

29.

1 point

In which step of the EARN+ sales process should you process an application?

Engage

Ask

Recommend

Now Close

30.

1 point

Customers have up to 30 days to pay their deposit after activation.

True

False

a. WV Knowledge Check_Neibert