SFDC Admin Practice1

1.

1 point

What function should a Salesforce system administrator use to disable access to a custom application for a group of users?

Profiles

Page Layouts

Record Types

Manual Sharing Rules

Tabs

2.

1 point

Global Synergy needs to track the manufacturer and model for specific equipment they sell and service. How can the system administrator ensure that the manufacturer selected influences the values available for the model?

Create the manufacturer field as a dependent picklist and the model as a controlling picklist.

Create the manufacturer field as the controlling picklist and the model as the dependent picklist.

Create a multi-select picklist field that includes both manufacturers and models.

3.

1 point

Users can be deleted from Salesforce.

True

False

4.

1 point

What should a system administrator consider before importing any set of records into Salesforce?
(Choose two correct answers.)

The import file should include a record owner for each record.

Currency field values will default to the personal currency for the record owner.

Data should be de-duplicated in the import file prior to import.

Validation rules are not triggered when importing data using the Import Wizard.

5.

1 point

Which statement about custom summary formulas is true?
(Choose two correct answers.)

Reports can be grouped by a custom summary formula result.

Custom summary formulas can reference a formula field within a report.

Custom summary formulas can reference another custom summary formula.

Custom summary formulas can be used in a report built from a custom report type.

6.

1 point

Which setting can not be modified for individual users?
(Choose two correct answers.)

Locale

User Interface

Search Settings

Currency

Language

7.

1 point

Before a US Sales Rep can save an opportunity with the Opportunity Stage picklist set at Needs Analysis, the “Analysis Reason” text field must be filled out. As a Salesforce administrator what would you use to accomplish this?

Validation Rule

Workfolw Rule

Approval Process

Escalation Rule

Formula Field

8.

1 point

Global Synergy has the following issues with their user’s interface settings:

-Too much horizontal scrolling needed to see records and reports on laptops
-Too much navigation to see recent and related records
-Too many incomplete records

What would you do as their system administrator to help resolve these issues?
(Choose three correct answers.)

Enable collapsible sections.

Disable quick create.

Enable enhanced lists and inline editing.

Enable hover details and related list hover links.

Enable collapsible sidebar.

9.

1 point

Who has permission to edit an individual user’s Chatter profile?

A user’s direct manager

An individual user

The system administrator

Chatter profiles are not editable

10.

1 point

What is the benefit of creating a list view?
(Choose three correct answers.)

You can filter on specific fields.

You can mass edit records in list views.

You can access multiple objects from one list view.

You can see objects the OWD prevents you from otherwise viewing.

You can follow records in a list view and view related Chatter.

11.

1 point

Which standard profile has the Standard User Permissions and can import leads for the organization?

System Administrator

Standard User

Solution Manager

Marketing User

Contract Manager

12.

1 point

Settings determine what users can see in the user interface. Which of the following settings can be modified by an administrator?
(Choose three correct answers.)

Tabs

Run Reports

Record Types

Mass Email

Page Layouts

Create Leads

13.

1 point

Global Synergy’s OWD is set to private. The US Director of Sales role and the EMEA Sales Director role are at the same level in the role hierarchy. The US Sales Rep role is below the US Director of Sales role in the role hierarchy.

Karen is in the US Director of Sales role, Dianne is in the EMEA Sales Director role, and Peter is in a US Sales Rep role. Which of the following statements are true regarding access to opportunities?
(Choose two correct answers.)

Karen can view and edit her own opportunity.

Karen can view and edit Dianne’s opportunity.

Karen can view and edit Peter’s opportunity.

Karen can view but not cannot edit Peter’s opportunity.

Karen can view but not edit Dianne’s opportunity.

14.

1 point

Global Synergy’s OWD is set to private. The US Sales Rep role, APAC Sales Rep role, and the EMEA Sales Rep role are on the same level of the role hierarchy. How would you allow collaborative access to the accounts, contacts and opportunities for these roles?

By creating three account sharing rules to share the records between the three sales reps.

By creating a public group for the three sales reps and one account sharing rule to share the group’s records with itself.

By changing the OWD for accounts to a public read/write.

15.

1 point

Global Synergy’s OWD is set to private. The users in the US Sales Rep role can edit all opportunities associated with the accounts they own. Peter is in the US Sales Rep role reporting to the US Sales Director. He also is owner of the XYZ Labs account. Tom is an EMEA Sales Rep and owns an opportunity associated with the XYZ Labs account. What statement identifies the role access?
(Choose two correct answers.)

Peter can view but cannot edit Tom’s XYZ Labs opportunity.

Tom cannot view or edit Peter’s Account.

Peter can view and edit Tom’s XYZ Labs opportunity.

Tom can view and edit Peter’s XYZ Account.

Tom can view but cannot edit Peter’s account.

16.

1 point

Where could an administrator make a custom field required?
(Choose two correct answers.)

List View

Custom Fields and Relationships Edit Section

Record Type Layout

Page Layout

17.

1 point

Which statement is true about business processes?
(Choose two correct answers.)

Each business process is associated with one or more record type.

Each record type is associated with one or more business process.

Record types implement business processes throughout page layouts.

Record types help track sales lifecycles across divisions, groups, or markets.

For opportunity objects, record types are created before business processes.

18.

1 point

Tasks and events can be customized.

True

False

19.

1 point

A checkbox cannot be a controlling field in a field dependency.

True

False

20.

1 point

When you define a data validation rule, what else must be defined?

A validation workflow

A workflow action

An error message

A related list

Help text

21.

1 point

How long is a deleted custom field stored for before it is permanently erased?

10 days

15 days

20 days

30 days

22.

1 point

A standard field name can be modified.

True

False

23.

1 point

A validation rule can update a field.

True

False

24.

1 point

Which of the following statements are true about importing data using the Import Wizard?
(Choose two correct answers.)

You can import accounts, contacts, leads, solutions, and custom objects using the import wizard.

You can work with both records of data and metadata.

Standard users can import up to 50,000 account or contact records at a time.

Standard users can import up to 500 accounts or contact records at a time.

25.

1 point

Identify the statements that define the data loader?
(Choose two correct answers.)

Data Loader can only be used to insert or extract Salesforce records.

Data Loader can be used to insert, update, or export Salesforce records.

Data Loader can only be used to update and delete Salesforce records.

Data Loader can be used to read, extract, and load data from .csv files.

Data Loader can be used to read, extract, and load data from any Microsoft Office file.

26.

1 point

Identify the statement that is true about the deactivation of a user?
(Choose three correct answers.)

All records associated to the user are deleted from Salesforce.

The integrity of historic data is maintained.

The user is prevented from accessing Salesforce.

Deactivation frees up a Salesforce user license.

The user can continue to access Salesforce with their credentials.

27.

1 point

A tabular report is a simple list of records with no subtotals.

True

False

28.

1 point

Global Synergy recently attended a large industry tradeshow and received nearly 500 new leads. Their marketing department needs to quickly load these new leads into Salesforce. There are a few duplicate leads and marketing would like for you to take care of those. What data migration tool would you use to accomplish this?

Import Wizard

Data Wizard

Visualforce Page

Data Loader

29.

1 point

How can you backup data in Salesforce?
(Choose three correct answers.)

Reports

Standard Dashboards

Scheduled backup service

Manual backup

Data Loader

30.

1 point

Access to a report is determined by the folder in which the report is stored.

True

False

31.

1 point

What can be modified using the report options at the top of a summary report?
(Choose two correct answers.)

Time Frame

How records are grouped

The columns that are displayed

The fields that are summarized

32.

1 point

When are workflow rules evaluated?

Before a record is created

When a record is created or updated

After a record is updated

When a record is cloned

When a record is deleted

33.

1 point

Which task can an administrator perform?
(Choose three correct answers.)

Run a report on Monday, and then schedule the same report to run every Monday for the next four weeks.

Schedule a report to run only once a week from today.

Schedule a report to be emailed to a recipient who is not a user.

Schedule a report to run at approximately 6:00pm.

Change a user’s password.

34.

1 point

What type of report is needed to create a dashboard?

Standard

Custom

Standard Opportunity

Standard Account

35.

1 point

If an administrator wants to add a chart component to a dashboard, what are the chart types that an administrator can choose from?
(Choose three correct answers.)

Horizontal Bar

Line

Chronological Timeline

Matrix

Pie

36.

1 point

A tabular report is data summarized in a grid to compare related totals.

True

False

37.

1 point

A summary report is a list of records sorted into groups with subtotals.

True

False

38.

1 point

Global Synergy would like to have a community where members could go to ask questions and have other community members reply. They would also like for their community members to vote on if a reply was helpful. Which Salesforce community would you use to accomplish this?

Solutions

Ideas

Answers

Knowledge

39.

1 point

Global Synergy would like to show the status of all opportunities that have been created this month along with the total number of opportunities for the month. What chart would you use to display this?

Bar Graph

Pie Chart

Donut Chart

Funnel Chart

Line Chart

40.

1 point

What are the two main parts of workflow?

Email Alerts and Field Updates

Rules and Actions

Rules and Tasks

Actions and Time Triggers

41.

1 point

Global Synergy would like to implement an online suggestion box. They would like for this idea forum to include commenting, voting and popularity raking capabilities. Which Salesforce community would you use to accomplish this?

Solutions

Ideas

Answers

Knowledge

42.

1 point

What are the four workflow actions?

Create a task, create a contact, create event, create an App

Create a field, update a field, create a task, update a task

Create an email template, update a field, send an email alert, create a case

Create a task, send an email alert, update a field, send an outbound message

43.

1 point

Multiple assignment rules can be active at a time.

True

False

44.

1 point

What is the order in which Salesforce processes the various rule types?

Workflow Rules, Validation Rules, Assignment Rules, Auto-response Rules

Assignment Rules, Workflow rules, Validation Rules, Auto-response Rules

Validation rules, Assignment Rules, Auto-response Rules, Workflow Rules

Auto-response Rules, Validation Rules, Assignment Rules, Workflow Rules

45.

1 point

An auto-response rule can send an email to someone that has submitted a case using a web-to-case online form.

True

False

46.

1 point

Global Synergy would like the ability to store important documents in their instance of Salesforce. They would like to have the ability to restrict what type of documents users can gain access to. Which feature would you use to accomplish this?

Ideas

Content

Documents

Answers

47.

1 point

Which statement is not true about permission sets.

Permission sets extend a user’s profile.

Permission sets allow an administrator to grant specific permissions without having to create a new profile.

Users have a limited number of permission sets that they can be assigned to.

The highest level of permission wins in a conflict.

48.

1 point

Ben, a US Sales Rep for Global Synergy wants Marco, a Product Manager to have access to only one of his three Opportunities for his Global Printer Account. With Global Synergy’s OWD set to private, what should be done to accomplish this?

Enable and set up an Account Team and allow Ben to add Marco to it.

Enable and set up an Opportunity Team and allow Ben to add Marco to it.

Enable and set up a Queue and allow Ben to add Marco to it.

Notify Marco of activity using an Opportunity email template.

49.

1 point

Global Synergy wants to restrict access to Accounts and Opportunities for certain users and profiles. What is the first thing the system administrator should do to accomplish this?

Set the OWD to private.

Set up new profiles for those that need their access restricted.

Use OWD sharing rules to restrict access.

Set up field level security for Accounts and Opportunities.

50.

1 point

What must you do before setting a List Price for a Product?
(Choose two correct answers.)

Update all items in the Custom Price Book.

Create the Product.

Define the Custom Price.

Update all items in the Standard Price Book.

Define the Product’s Standard Price.