MGMT102 MC

1.

1 point

Which of the following can be an organisational advantage when using the grapevine type of organisational communication?

It is perceived as more reliable and believable

It is mainly controlled by employees

It spreads information quickly

Both a. and c. are correct

2.

1 point

One of the formal channels used in an organisation is upward communication. Which of the following is NOT part of upward communication?

Production reports

Complaints

Innovations

Policy statements

3.

1 point

The three types of thinking are:

cognitive, inductive, deductive

inductive, deductive, lateral

traditional, outside the square, combination

right brain, left brain, combination

4.

1 point

The main purpose of briefings is to

analyse details of a new proposal length

engage the audience in discussion

guide the audience in the right track

instruct, inform, propose or persuade the audience to act in a certain way

5.

1 point

One drawback of social media is that :

Users can remain anonymous

They enable narcissistic tendencies

The speed with which information can be passed

They provide a platform for a stronger public voice

6.

1 point

Which of the following statements is most correct? When allowing questions to be asked during the presentation the speaker should ____________.

treat questioners with respect

follow the question with a summary

start the ball rolling

Allow for extra time

7.

1 point

Astroturfing can be described as:

Replacing your lawn with plastic grass

Creating false on-line personas to influence political or social conversations

Creating false on-line personas to stalk other users

Updating your status every few minutes so that you fill up friends’ feeds

8.

1 point

What does a credible sender combine in order to build a logical persuasive message in academic writing or speech?

Physiological needs, esteem needs, security needs

Receiver, message, and sender

Ethos, logos, pathos

Individual, communicative, and social competence

9.

1 point

In planning a presentation, speaker confidence is built by

thorough planning and research

well-organised material

thorough understanding of the main ideas to be covered

all of the above

10.

1 point

In lecture 8, we discussed guidelines for using visual aids. Which of the following is incorrect?

Horizontal printing

Many colours

Few words (rule of 7)

One font (sans serif)

11.

1 point

What determines the appropriate approach you choose for your presentation?

Your audience

The topic and theme of your presentation

The occasion and the purpose of your presentation

What you expect to gain as a result

12.

1 point

The purpose of balancing fact and opinion in essay writing is to

enhance the credibility of the speaker and capture the audience's attention

impress readers that a great amount of research has been done

consider social needs

emphasise psychological needs

13.

1 point

The difference between inductive and deductive reasoning is that

inductive thinking enables you to use experiences exclusively

inductive reasoning is based on probability whilst deductive reasoning is based on logical testing and proving of hypotheses

inductive reasoning asks the receiver to accept the original assumption whereas deductive reasoning does not

deductive thinking draws on generalisation

14.

1 point

A major impact on the effectiveness of communication in the workplace is determined by _________.

the type of background that employees have

the behaviour of senior staff and the way an organisation is structured

the level of communication technologies deployed

the level of education achieved by management

15.

1 point

In terms of social media personal privacy is hard to protect and maintain because:

Social media sites are not well understood by their users

Older users don’t know how to change their privacy settings

Younger users don’t care who can see their information

Updates on social media sites may cause privacy settings to default to public

16.

1 point

Which of the following statements represents the lowest-level abstraction?

"By the tenth of the month, send me a memo listing the strengths and weaknesses of this project."

"Send me a memo of your ideas."

"Let me know what you think about the idea."

"Send me a memo by the tenth of the month outlining your ideas."

17.

1 point

Email is a communication channel of choice by many organisations. Which of the following statements is NOT correct?

When using emails the receiver may experience information overload

When using emails there is a risk of duplication of work by different receivers

When using emails the sender has an expectation of an immediate response

When using emails the message will be read and understood by all receivers

18.

1 point

Social media can be advantageous to businesses because it:

Keeps your business up to date

Provides valuable and direct information to clients

Can connect the business the employees and clients in a casual friendly way

All of the above

19.

1 point

Two privacy related aspects identified as leading to a successful social media site are:

Sociability and friendship

Protocols and networking

Advertising and content sharing

Content sharing and sociability

20.

1 point

The purpose of communication in the workplace is to ________.

control and motivate

balance needs and goals

manage knowledge

all of the above