Testmoz
Home
Features
Pricing
FAQs
Build a Test
Login/Sign Up

The Customer Rules

Is this your test? Login to manage it. If not, you can build an exam just like it.

This is a non-interactive preview of the quiz content.

1.
10 points
Service is when people give of their time, their energy, and their compassion, with little or no expectation of receiving equal value in return.
2.
10 points
Details have enemies, and they include time, success and experience.
3.
10 points
Great service does not cost anymore money than average or poor service. Yet the returns it delivers are spectacular.
4.
10 points
The Greek work for "Hospitality" is philoxenia, which literally means "______".
5.
10 points
In the Rule, Become an Expert at Creating Experts, Bill Marriott told Lee, "The only way to get excellence is with training, education and ______".
6.
10 points
Good managers who want to get the most out of their employees can benefit from another trait all good mother have: ________ vision.
7.
10 points
When people feel like they matter, they develop self-confidence and self-esteem and that translates to good performance.
8.
10 points
Satisified customers are the worst marketing staff you can possibly have.
9.
10 points
"The only difference between merely satisifaction delivery and great delivery is attention to ________".
10.
10 points
Our whole world has been transformed by _______.
Home Features Pricing FAQs Legal Sample Tests Build a Test Login/Sign Up