A+

A user calls about a problem with receiving email. After troubleshooting the user’s computer and
finding nothing wrong, the technician contacts the email sender and finds out the user gave out
their email address incorrectly. Which of the following is the BEST approach in explaining the
issue to the user?

A technician has a PC that has no Internet connection. The IP address for the PC is
169.254.XXX.XXX. Which of the following should be checked FIRST?

After setting up a new computer, a user states that the mouse and keyboard will not work. Which
of the following is the MOST likely reason?

A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?

A manufacturer has instructed a technician to update the software that resides on the flash ROM
chip of an integral system add-in component. Which of the following types of software needs to be
updated?

Which of the following printers includes an imaging drum and fuser assembly?

Which of the following devices would need to be configured to block specific ports and protocols
from entering the network?

An ISP has provided a DSL Internet connection with a static IP address. A technician is setting up
a small office home office (SOHO) wireless router and needs to provide Internet access to five
PCs on the network. Which of the following should be enabled?

A user states that whenever they try to launch a certain installed application, they hear unusual
whirring/clicking sounds from their machine and the application never loads. Which of the following
components would a technician MOST likely need to replace?

Which of the following connector interfaces is MOST likely used to connect several peripheral
devices such as printers, digital cameras, and scanners?

After creating backups of critical system and user data, which of the following is the BEST location
to store the backups?

Which of the following would be the MINIMUM cable type that would allow a transmission speed of
1GB between two locations 250 meters (820 feet) apart?

Which of the following is typically installed by connecting multiple DVI and USB cables to it?

A laser printer prints pages with a gray background. Which of the following is the MOST possible
cause of the problem?

Which of the following hardware is hot pluggable? (Select THREE).

Which of the following security threats are MOST likely prevented through user training?

On a laptop, special operations like wireless card on/off, volume settings, and screen brightness
can generally be controlled via which of the following physical means?

A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use?

Which of the following connection types use a phone line as a carrier to provide access to the
Internet? (Select TWO).

Which of the following interfaces are used to simultaneously transfer video and audio at high
rates?

A company printer is used to print payroll checks on paper forms with carbon backing. Which of
the following is the BEST type of printer for this scenario?

Which of the following is used to deny or allow access to a wireless router network?

A technician is not able to boot to Windows OS. A “Non-bootable device found” message appears
on the screen when the computer restarts. Which of the following is the MOST possible cause of
the error message?

Which of the following expansion cards can be installed into an AGP slot?

Which of the following commands verifies connectivity between two hosts? (Select TWO).

A customer has purchased a laptop computer for half a year. Recently, there is something wrong with it, but he has no idea what the problem is. So, he takes the computer to the Repair Center and as a technician, you are responsible for fixing the problem. Before leaving the Repair Center, the customer is anxious to know when he might come back to pick up his computer. What is the best answer to that?

Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms?

Which of the following is the correct pin out for T568B?

Which of the following are impact printers? (Select TWO).

A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take?

Which of the following describes a secure connection over the Internet between two sites?

Which of the following offers the HIGHEST wireless security?

Which of the following are advantages of using Dynamic Host Configuration Protocol? (Select
TWO).

After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do?

Which of the following features on a wireless router maps the private IP address to a public IP
address?

Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer?

Which of the following is a multimedia device?

Which of the following BEST describes the function of hyperthreading support within a CPU?

A workstation would MOST likely be connected to an office network using which of the following
cable types?

Which of the following memory types is MOST commonly found in Pentium 4 class and newer
desktop PCs?

Which of the following printers would be the BEST choice for printing on multi-part forms?

A home user working outside an office reports that their laptop is no longer connecting to the
Internet. Which of the following would a technician recommend to check FIRST?

Which of the following processor socket types would support an AMD processor? (Select TWO).

Users are reporting that print jobs being sent to a shared printer are not printing. A technician has verified the printer is online and prints a configuration page from the printer. Which of the following is the MOST likely cause of the issue? (Select TWO).

In which window in windows xp will you find the printer icons.

When installing a new PCIe network card, when should manufacturer software and drivers be
installed?

Several users have recently been calling the helpdesk about a recent network outage. These calls
have increased in the last hour and are all by different users calling about the same issue. Which
of the following types of communication skills should the helpdesk technicians MOST likely
exercise while answering each call?

Which of the following would represent a power supply connector that supplies the main power to
an ATX motherboard?

Which of the following bus speeds is used for a PCIe card? (Select TWO).

A printer is not pulling paper out of the paper tray. Which of the following is the MOST possible
cause of the problem?