A+

1.

1 point

Beep codes are generated by which of the following?

POST

RTC

Windows

CMOS

2.

1 point

What is a possible symptom of a failing CPU?

Computer won’t boot.

BIOS reports low temperatures within the case

Spyware is installed into the browser.

CPU is beyond the recommended voltage range.

3.

1 point

How should you apply spray cleaner to a monitor?

Spray the cleaner on a clean, lint-free cloth first.

Spray evenly on the monitor.

Spray the cleaner on the top of the monitor and wipe down.

Spray the cleaner directly on the monitor screen.

4.

1 point

When connecting a printer or scanner, which of the following should you use to install the correct driver for the device? (Choose all that apply)

Vendor?s website

Windows Update

HCL

The CD

5.

1 point

A technician determines through testing that their probable cause theory is correct. Which of the
following is the NEXT step in the troubleshooting process?

Question the user and identify any user changes to the computer.

Leave a list of instructions for the user to implement.

Verify full system functionality.

Establish a plan of action to resolve the problem.

6.

1 point

You just turned off a printer to maintenance it. What should you be careful of when removing the fuser?

The fuser being hot

The fuser being fragile

The fuser being wet

The fuser releasing toner

7.

1 point

Which of the following indicates that a printer is network-ready?

An RJ45 jack

An RJ11 jack

A USB connector

An SCSI connector

8.

1 point

While you are working on a computer at a customer’s home, the customer informs you that he needs to leave for about 10 minutes and that his 8-year-old son can help you with anything if you need it. What should you do?

Tell the customer to get back home as soon as possible.

Tell the customer that the child must be removed.

Tell the customer that an adult must be home while you work.

Tell the customer that you are not responsible for the child.

9.

1 point

Which of the following IP addresses would a technician see if a computer is connected to a multifunction network device and is attempting to obtain an IP address automatically but is not receiving an IP address from the DHCP server?

192.168.0.10

172.16.10.10

192.168.10.10

169.254.10.10

10.

1 point

Moving your CPU’s speed beyond its normal operating range is called _____________.

Overclocking

Overspeeding

Overdriving

Overpowering

11.

1 point

What does a yellow exclamation point next to a device in the Device Manager indicate?

The device driver needs to be upgraded.

A driver is not properly installed for this device.

The device is disabled.

The driver is not digitally signed.

12.

1 point

Which of the following printer types has the LOWEST cost per page?

Laser

Impact

Inkjet

Thermal

13.

1 point

You and a co-worker are running network cables above the drop ceiling. The co-worker accidentally touches a live AC power line and is thrown off the ladder and onto the ground. He is dazed and can’t stand. He is no longer near the AC power line. What should you do first?

Apply CPR.

Call 911

Cut the power at the breaker.

Move the co-worker farther down the hall.

14.

1 point

When setting up the resolution and display options for a monitor, what is the Refresh Rate? (Choose all that apply)

Is the horizontal refresh rate at which the monitor redraws the screen and is measured in hertz

Is measured in times per second

The vertical refresh rate at which the monitor redraws the screen

Is measured in times per minute

15.

1 point

A user reports that their machine will not power up. The technician has already tested the wall
outlet and the power cord, which are functioning properly. Which of the following should the
technician do NEXT?

Test the machine with a power supply tester.

Plug the machine into a different wall outlet.

Test the machine on a UPS battery backup.

Check to make sure the motherboard is seated correctly.

16.

1 point

A co-worker is traveling to Europe and is bringing her computer. She asks you what safety concerns there might be. What should you tell her?

Use a line conditioner for the correct voltage.

The computer is not usable in other countries.

Check the voltage selector on the power supply.

Check for a compatible power adapter for that country.

17.

1 point

A customer reports that an optical drive in a PC is no longer responding. What question should you ask first?

“Did you log in with your administrator account?”

“What has changed since the optical drive worked properly?”

“Have you been to any inappropriate websites?”

“What did you modify since the optical drive worked?”

18.

1 point

Which of the following connectors is used for musical equipment?

DisplayPort

MIDI

DVI

HDMI

19.

1 point

What is the main advantage of selecting a 64-bit operating system over a 32-bit operating system?

The ability to use unsigned drivers

The ability to use software-based data execution prevention (DEP)

The ability to access more than 4 GB of RAM

The ability to run multiple 16-bit programs in separate memory spaces

20.

1 point

Which password is used in the BIOS (CMOS) to prevent end users from accessing the BIOS contents?

Supervisor

Administrator

User

Local

21.

1 point

A technician is called to a school lab to fix a computer. The computer worked fine the day before,
but now does not power on. The computer is plugged into a power strip with another computer.
The other computer works fine. Which of the following could be the problem? (Select TWO).

The voltage switch on the computer is set incorrectly.

The power cable is unplugged from the computer

The power strip is unplugged.

The power strip is overloaded.

The monitor is unplugged.

22.

1 point

What is the most common capacity for a 3½-inch floppy disk?

360 KB

1.2 MB

720 KB

1.44 MB

23.

1 point

A technicians company prints forms on multi-layer carbonless copy paper. When asked to replace
the printer, which of the following printing technologies will allow the technician to continue to use
the companys copy paper?

Dot Matrix

Thermal

Laser

Transfer

24.

1 point

Where is the memory controller located in a Core 2 Duo system?

Within the chipset

On memory

Within the PCIe controller

On the CPU

25.

1 point

What does a yellow exclamation point next to a device in the Device Manager indicate?

The driver is not digitally signed.

A driver is not properly installed for this device.

The device is disabled.

The device driver needs to be upgraded.

26.

1 point

Which bus slot provides the highest video performance?

PCI

SCSI

AGP

PCIe

27.

1 point

Which of the following areas allows a user to switch the left and right button commands?

Device Manager properties

Button tab in the mouse properties

Use MouseKeys in accessibility

Hardware profiles in the system properties