LIHEAP

1.

1 point

If a LIHEAP approved customer requests to transfer service they must pay the full past due balance or enter into a Payment Agreement (if eligible).

True

False

2.

1 point

What type of contact do you use when you advise third party of IA LIHEAP tenant protection.

Personal Contact

Credit Issues Account Contact

Credit Issues Customer Contact

Billing Issues Account Contact

3.

1 point

South Dakota does not allow participation in Budget or recurring payments during the heating season. Once LIHEAP funds are gone (satisfied) or June 1 (whichever comes first), the customer can start Budget and/or recurring payments.

True

False

4.

1 point

LIHEAP is a federally funded program to help needy families pay winter heating bills.

True

False

5.

1 point

Iowa LIHEAP approved customers are protected from

Nov. 1 through March 31

Dec. 1 through April 1

Nov. 1 through April 1

Dec. 1 through March 31

6.

1 point

LIHEAP Pending for Iowa is

Dec. 1 - March 31

Nov. 1 - April 1

Nov. 1 - March 31

Oct. 1 - April 1

7.

1 point

There is no LIHEAP pending for Nebraska and South Dakota

True

False

8.

1 point

Inform the customer when the LIHEAP payment applies, they may call and reset the PA for lower terms if needed/appropriate, otherwise the PA may be paid off sooner.

True

False

9.

1 point

You need to submit a Voided Door Hanger online form when voiding a door hanger order because the customer is seeking energy assistance and has been granted 30 days of protection.

True

False

10.

1 point

In Illinois customers can apply for LIHEAP (all that apply)

Nov. 1 – Apr. 15, all other households

Sept. 1, elderly, disabled and disconnected customers

Oct. 1 – Apr. 15, elderly & disabled customers

Dec 1 elderly, disabled and disconnected customers

11.

1 point

In Iowa customers can apply for LIHEAP (all that apply)

Oct. 1 – April 30, elderly and disabled customers

Sept. 1, elderly, disabled and disconnected customers

Dec. 1 all other households

Nov. 1 – April 30, all other households

12.

1 point

LIHEAP pending for Illinois is

Dec. 1-March 31

Oct. 1 - April 1

Nov. 1 - March 31

Nov. 1-April 1

13.

1 point

Customers may be eligible to receive LIHEAP assistance based on some of the following factors:

Household income

Household size

Type of fuel

Type of housing

All the above

14.

1 point

Illinois LIHEAP approved customers are protected

Nov. 1 through March 31

Nov. 1 through April 1

Dec. 1 through April 1

Dec. 1 through March 31

15.

1 point

If the LIHEAP applicant is not the customer of record, it is ok to disconnect service when the caller requests.

True

False

16.

1 point

Do not enter a payment agreement for customer when adding 30 day protection.

True

False