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You are a technician and a network user calls up complaining that he is not able to access the network resources. What is the first thing that you should do?

What is the default subnet mask for an IP address 192.168.10.10?

David purchased a new IDE hard drive and installed it on his computer. He switched ON and found that the new hard drive was not recognized. Which of the following should he check for FIRST?

Jack is experiencing problems accessing the internet on his office computer. Although he can ping the xyz.com IP address, he cannot ping the domain name xyz.com. Which of the following steps could fix his problem?

Which of the following is NOT a feature of TCP protocol?

What are the advantages of dial-up over DSL?

AS a technician of ABCD.com, if you are asked to configure a PC that needs to be connect to the Internet, what would you check for first?

Mark has implemented a firewall on his corporate network. A client reports that he is not able to access the FTP site outside the network. Which port is being filtered?

When troubleshooting an error in Mike's network, you observe that the IP addres of hsi PC changed after the PC was restarted. What is your inference from this?

David recently updated his network card driver. After this update, he is not able to connect to the internet. The device manager shows that the driver is not compatible. Which of the following could help him restore the old version of the driver?

While playing a stereo audio CD, you notice that adjusting any attributes with the left hand speaker affects the right hand speaker. What are the most probable causes?

John is working in the Network repair and troubleshooting unit with a DSL service provider. He is trying to Fix an issue with packets being lost enroute to the destination. Which of these utilities can be used to find the number of hops a packet takes from source to the destination

David notices that his computer's CPU utilization is often above 75%. Which of the following could he do to improve the speed of the computer and reduce the CPU utilization percentage?

You are upgrading your company's infrastructure by implementing a video conferencing setup and have begun to experience network degradation. You have determined that a hub is causing the bottleneck. Which of these network devices should you replace your hub with?

David is using laptop computer with a 2.4 Ghz processor. However he notices that the processor is operatting at 1.5 GHhz only. Which of the following could be the possible explanation ?

Jonathan has added some more components to his computer and wants to replace the power supply. Which of the folloing should he check for to replace the power supply effectively? a. Color sequence on the motherboard power supply connector. b. Type and number of supply connections. c. Support for international power supply voltages above 241V.d. Total wattage of power supply.

Which of the following best describes the purpose of a SSID in a wireless network?

Sarah is experiencing a strange problem with her computer. The computer shuts down unexpectedly every half hour. Which of the following could be the most probably cause of the issue?

Which of the following describes the difference between a nw hub and a nw switch?

John wants to upgrade his computer with more RAM. Which of the following should he check for to determine the maximum amount of RAM supported by thr motherboard?

To connect a computer to an ISP using a dial-up you need to?

Which of the following protocols are responsible for translating a fully-qualified domain name into the IP address?

Which of the following protocols are used to send messages to the email server for relaying?

You want to access a remote host across a network through a terminal window. Which of the following protocols would you use to achieve this?

You ping the loopback address, but do not receive any response. What do you think is the most likely cause?

A high-end user has a computer with multiple CPU at the office and wants to simulate the processing results on his home computer with a single CPU. What technology might you recommend to this user.

Sarah is trying to print a document from her workstation. She can see her document display in the print queue, however it does not print. The printer is fully functional. Which of the following steps should she take to print the document?

Jane is trying to connect a flash drive to her friend's desktop computer. The drive doesn't seem to work in any of the USB ports. However, the drive works on her laptop. Which of following could be the most likely cause of the issue?

When a user boots his computer, the monitor goes black. After investigating, you find out that he has set the refresh rate too high. How can you fix this problem?

George has just attached a computer with an NIC to a network. He is not sure if the NIC has a physical connectivity with the network. Which of the following demonstrates that there is successful physical connectivity between your NIC and the network?

Which of the following determines the drive letter while installing a second hard drive on the computer?

John is planning on upgrading his BIOS. What is the most important step to be performed before upgrading the BIOS?

Which of the following commands can be used to flush the old copy of IP information and get a new copy of IP information?

A user is concerned with the security of his laptop. The user would not like anyone to be able to access control functions except themselves. Which of the following could make the computer more secure?

What is the Loopback address used for ?

Jack reports that when the phone rings in his house, the wireless on laptops becomes disconnected. Which of the following could be the most likely cause?

David had configured a password to restrict access to the CMOS setup. Which of the following should he do to remove this password and access the CMOS setup?

Which of the following is the major difference between a work and a trojan horse?

David is troubleshooting a completely deead computer with a No Power issue. Which of the following should he do first to fix this issue?