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1.
1 point
MidAmerican Energy Company completes a detailed safety assessment of the 51.6 miles of transmission piping every seven years.
2.
1 point
Although not typically used for billing, in specific scenarios, it is possible these reads could be used rather than sending an order to the field.
3.
1 point
CSS applies this factor when method one is used to generate an estimate.
4.
1 point
DISPATCHED; Paper order in CSS-not real time.
5.
1 point
....are plugged into an outlet and the customer plugs an electric appliance(s) into it, which helps the customer determine how many kwh the appliance uses.
6.
1 point
Ask the customer if he will need service connected into his name at another address.
7.
1 point
Returned item charges vary from state to state.
8.
1 point
Confirm inside piping is tied in to the meter and the contractor/customer has left customer-owned gas valves, such as furnace, stove and water heater, in the closed position prior to the turn-on.
9.
1 point
Advise the customer to ensure we bill his utilities on the proper rates, we need to ask a couple of questions to verify his heat source is correct in our records.

10.
1 point
Callers may report red or yellow lights flashing on a power line.
11.
1 point
Not only is the energy assessment by a MidAmerican Energy energy specialist free, so are several energy-saving improvements that may be implemented at the time of the assessment.

12.
1 point
An Inside Gas Meter Inspection service order takes approximately
10 minutes to complete.
13.
1 point
Occasionally a contractor or customer may contact MEC to help him identify whether a transformer has Polychlorinated Biphenyls.
14.
1 point
We are scheduled to read your meter between March 1 and March 4, would you like to start your service using the read we obtain?
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