TSC Uptraining FY14 Day One

1.

Disk management is used to monitor RAID.

True

False

2.

What is the name of the service that runs for MicroBESL in Services on the server?

ESG-MBESL-Node

SecureTrans

HRBlock BESL

HRB-TVI

3.

PGP is installed during office setup.

True

False

4.

If the office number is 12345, where should the S: Drive be mapped to (start with \\)?

5.

The Local Area Connection Status window should show a speed of _______.

100 Mbps

1 Gbps

10 Mbps

1 Tbps

6.

Where are the FIDO logs located?

7.

On which machine are the FIDO logs located?

Workstations

Backup

Server

POS

All of the above

8.

PGP can be bypassed during reboot by selecting Start > Shutdown > CATS Reboot.

True

False

9.

Which command can be used in network troubleshooting?

ping

All of the above

net view

ipconfig

10.

How do you start FIDO's Sync Cycle?

Right-Click on the FIDO Icon in the system tray and select Start Sync Cycle.

Right-Click on the FIDO Icon in the system tray, select stop services, and start services.

Run C:\Program Files\FIDO\startsynccycle.exe.

All of the above.

11.

Servers require a minimum of 6GB RAM.

True

False

12.

What does it mean when there is a red dot next to an application on the channel page?

The application has just been installed

The application has been deleted

It’s a duplicate application

The application needs updated

13.

Where are the hardware specifications found?

myBlock > Applications and Support > Office Setup

myBlock > Applications and Support > TSC Tools

G:\Office Setup\FY14

http://sites.hrblock.net/tsc/default.aspx

14.

What is a SPOE file?

A file that contains all the tax returns and transactions for a tax office.

A file that delivers office information that is then applied to various systems and applications in the office.

A file that contains information on employees assigned to a tax office.

A file that delivers office information and contains information on employees assigned to a tax office.

15.

What tool would we use for for printer installs?

FIDO

PrISM

ReUSe

Router.exe

16.

A “Network Cable Unplugged” message on a workstation can be caused by which of the following?

Network cable is unplugged from the workstation or switch.

Router is not plugged into the modem.

The server is offline.

All of the above.

17.

What does ERT stand for?

Events Readily Tracked

Early Release Testing

Ever Ready Transmission

Early Radio Tuner

18.

Which machines require PGP encryption? (Select all that apply)

Backup

Admin

POS

Workstation

Server

19.

Which of the following applications are reliant on MBESL? (Select all that apply)

TaxWorks for HRB

BlockWorks

TPS'12

Access Tax Vault

Client File Transfer Tool

Rapid Refund

ATX 2012

20.

How many types of Downloads does FIDO have and what are they?

2; automatic, custom

2; automatic, manual

1; automatic

3; automatic, custom, managed

21.

How do you log into the Buffalo router to configure it?

Use router.exe

Use TOAST

Browse to the default gateway and log in with admin/admin.

Call the ISP

22.

What does the Policy Service Channel do?

Determines Software to be delivered to the PC.

Continually keeps certain channels updated.

Automatically installs required software once ran in Marimba.

All of the above.

23.

Servers require a minimum of 6GB RAM.

True

False

24.

What does it mean when a channel’s status is "Install-Pending"?

The channel is updating.

The channel is subscribed, updated, but not fully installed.

Channel is successfully installed on the computer

The channel is running and performing an operation.

25.

What is the password, if asked, for the CATS Control Panel?

26.

What can the office purchase that would protect their machines from power surges and outages?

UDP

UPS

UAV

27.

When setting the computer role/name, a reboot is never required.

True

False

28.

Which diagnostic tool gives a key indicator that there may be an issue with MBESL?

FIDO

WhiteLights

services.msc

ipconfig

29.

When is a wireless access point allowed on an office network?

When the office’s neighbor asks to use their internet connection.

Never.

When the office wants to offer wi-fi to clients.

When the franchisee wants to use their laptop wirelessly.

30.

How much RAM should the server have?

4GB

6GB

8GB

2GB

31.

Choose the valid workstation IP address for a Buffalo Router.

192.168.11.108

74.125.225.39

0.0.0.0

169.128.145.102

32.

How do you update a channel in Marimba?

Right click on the channel and choose update.

Double click the channel.

Delete the channel and pull in a new one.

Right click the channel and choose start.

33.

RAID is present on all current server models.

True

False

34.

What is the model of the new servers?

HP 8200

HP 6300

HP 8300

HP 6200

35.

What does the term "hung tuner" refer to?

Marimba will not update.

Marimba will not open.

Marimba is open on the server.

Marimba will not browse.

36.

We currently support Dell 740s and above for workstations.

True

False

37.

The file transfer control panel runs on the Java platform.

True

False

38.

Which command allows you to test the connection to another computer?

net start

ping

format c:

ipconfig

39.

What is Marimba?

A way to remote to the server.

A tax program.

A GUI to view and work with software delivered and installed on a computer.

A type of font.

40.

Which of the following is the primary FIDO log?

instutil_uninstall.log

fido_installer.log

fido.log

instutil_install.log

41.

What utility do we use to configure the router?

TOAST

Router.exe

Network Adapter Settings

Cream of Wheat

42.

What is a CCF file?

A file that delivers office information that is then applied to various systems and applications in the office.

A file that delivers office information and contains information on employees assigned to a tax office.

A file that contains all the tax returns and transactions for a tax office.

A file that contains information on employees assigned to a tax office.

43.

What does FIDO depend on to install successfully?

44.

How do you launch OSSI? (Select all that apply)

CTRL + ALT + O

I:\cats\catstoolkit.exe

Start Menu > All Programs > CATS > OSS

C:\images\cats\catstoolkit.exe

45.

The office can complete tax returns without a server.

True

False

46.

What computer in the office does NOT have Marimba installed on it?

Tax Pro Workstations

Server

Backup

None

47.

The server’s network cable should be plugged into the _______.

Router

Switch

UPS

Modem

48.

Where is the FIDO uninstaller located?

49.

What is the primary method to download the CATS Toolkit?

myBlock Office Setup webpage

FIDO

File Transfer Control Panel

Marimba

50.

What are the four BESL channels in Marimba?