~~~Intro Inbound Quiz~~~ Enter First and Last Name.

1.

1 point

In question given below out of four alternatives, choose the one which can be substituted for the given word/sentence.

"A person of good understanding knowledge and reasoning power"

Snob

Intellectual

Literate

Expert

2.

1 point

You ask the question, "How soon are you looking to back to school, 1-2 months, 3-4 months, 5-6 months or later?" The prospect answers, "probably 6-7 months or later". Do you...?

Tell the lead, "I'm sorry, but our services won't be able to help you out today," the mark the call as "DNQ Months to Start".

Respond by reading the rebuttal written in red directly under the question.

Mark down a 6 (for 6 months) and then move on to the next question.

3.

1 point

Find the number that doesn't belong

30

21

24

28

4.

1 point

Choose the word that best fits this sentence: "He finished all of the candy __________ for one last piece which he gave to me."

Except

Accept

5.

1 point

When you receive a call from an agent named James, what kind of call is this?

It's a call that has been transferred from an automated agent.

It's from an inbound agent.

It's a test call from the company to see if you know how to disposition calls properly.

6.

1 point

The Prospect has 1 or 2 Areas of Interest (AOI) selected on the form, you verify they're the correct AOIs and move on to the next form question.

True, one AOI is good enough.

False, you must ask for additional AOIs.

7.

1 point

If a lead indicates that they are currently enrolled or applying to a school(s), you... *

Congratulate the lead, and ask if they would like to receive information from other schools that have the program they are interested in. If interested, mark "Yes" and move on to the next question

Mark down "No" and move on to the next question.

Mark down "Yes" and move on to the next question.

Mark down "Yes", end the call and disposition it "DNQ Enrolled Applying".

Congratulate the lead, and ask if they would like to receive information from other schools that have the program they are interested in. If interested, mark "No" and move on to the next question

8.

1 point

A prospect says they do not have an email address. Do you...?

Politely tell the lead you are not able to assist them without a valid email address, end call and mark as "DNQ No email".

Say "ok no problem" and enter a fake email, like none@none.com on the form and continue with the call.

Make one up for them, enter it on the form and continue with the call.

9.

1 point

Pick out the most effective word from the given words to fill in the blank to make the sentence meaningfully complete.

"Success in this examination depends ...... hard work alone."

for

at

over

on

10.

1 point

A farmer has seventeen cows; all but eight die. How many cows does the farmer have left?

8

11

9

11.

1 point

MARK THE INCORRECT STATEMENT: The End of Call Disclosure on the right side of the Submission page... *

Lists the name of the schools that will be calling.

Must be said after all schools have been submitted, just before the end of the call, EXACTLY as it is written.

Must be said after submitting EACH school exactly as it is written.

Asks the lead if it is ok if the schools contact them at their number.

12.

1 point

A call has been transferred to you and right away, the prospect says they do not have time to talk. Do you...?

Mark the call as "Interested," ignore their objections and continue with the call.

Mark the call as "Interested," apologize for the inconvenience, then mark the call as "No Match".

Mark the call as "Interested" and ask the for the best time to call back, then mark as "callback".

Mark the call as "Interested" and use the script rebuttal to find out what the prospect's objection is.

13.

1 point

Which of the following areas can we accept a High School graduate from?

The United States and US Territories (Guam, Puerto Rico, Virgin Islands)

Countries within the European Union

North America (US, Canada, and Mexico)

All of the above.

None of the above.

14.

1 point

A man completes a journey in 10 hours. He travels first half of the journey at the rate of 21 km/hr and second half at the rate of 24 km/hr. Find the total journey in km.
Note: half of the journey doesn’t mean half of the time, rather, half of the distance traveled

220 km

234 km

224km

320 km

15.

1 point

Which of the following will result in automatic termination?

Mark a call as "No Client" because the lead is not interested in talking with you after being transferred.

Mark a call as "Answering Machine" when there is someone on the line.

All of the above.

16.

1 point

After a lead has given you their contact information, you... *

Reconfirm the spelling of the home address by spelling out the address you have down, letter by letter, character by character.

Thank them and move on to the next page.

Reassure them that their information will not be sold to any third party organizations.

17.

1 point

How do you introduce yourself when you are first connected to a call?

"Hi (transfer agent's name), this is (your name). What can I do for you?"

"Hello?"

Wait for the transfer agent to properly introduce the lead to you.

"Hi, is this (prospect's name)? My name is ______ and I'll be helping find some schools today."

18.

1 point

MARK THE INCORRECT STATEMENT: The Branding Script on the right side of the Submission page... *

Must be said before submitting EACH school

Asks if the lead has been contacted by the school in the last 6 months.

Ask the lead if it is OK for the school to contact them in the next hour.

Gives you an idea of what to say when you submit a school. It is not mandatory.

19.

1 point

Which of phrase given below this sentence should replace the current phrase to make the grammatically correct phrase? If the sentence is correct as it is, mark 'E' as the answer.

"The performance of our players was rather worst than I had expected."

bad as I had expected

worse than I had expected

worse than expectation

worst than was expected

No correction required

20.

1 point

YOU ALWAYS RECONFIRM THE SPELLING OF THE EMAIL ADDRESS AND THE HOME ADDRESS BY REPEATING IT BACK TO THE LEAD CHARACTER BY CHARACTER... *

False, the schools will contact the lead regardless of the spelling.

True, you always reconfirm the spelling of an email and home address character by character.

False, only if you didn't hear it clearly the first time.

True, if the email and/or street address contain unusual names or sound funny

21.

1 point

During a call, the prospect indicates that he has loans in default. What do you do?

Politely let them know that you will not be able to assist them, end call and mark the call as "DNQ Default Loans".

Ignore the statement and continue with call.

22.

1 point

Pick out the most effective word(s) from the given words to fill in the blank to make the sentence meaningfully complete.

"In high school many of us never realized the importance that grammar would ...... in later life."

figure

play

portray

exercise

23.

1 point

Which of phrases below should replace the current phrase to make the phrase grammatically correct? If the sentence is correct as it is, mark 'E' as the answer.

"Why should the candidates be afraid of English Language is not clear."

the candidates should be

do the candidates be

should be the candidates

are the candidates

No correction required

24.

1 point

A Prospect says they will be getting their GED in the next 1-3 months and you go ahead and submit their info to schools.

True

False

25.

1 point

When you receive a call from a Yodel Rep and the correct name is not on the script, what do you do?

You say: "My mistake, let me update the record here, can I get your first and last name?" then continue with the call.

This is a bad transfer and you tell the person: "Have a nice day" and set the call to "No Match".

You ask, "Is ________ available?" (naming the person who is listed on the script).

26.

1 point

Calls marked as "Answering Machine" and "No Client" are regularly checked to ensure they are not being abused.

True

False

27.

1 point

If a lead does not have a computer, you can still submit them to online schools if they insist. *

True

False, the lead must have a computer or laptop in home at the time of the call

28.

1 point

What forms of electronics will meet the requirements of our online programs? *

An Ipad or Android tablet

A computer or laptop in the lead's home

A computer or laptop at a library or friends/family member's house

A,B,C

B,D

All of the above.

29.

1 point

You receive a new inbound call, have stated your introduction, but do not hear a prospect on the line. Do you...?

Mark the call as "Interested," hang up, then try doing a call back.

Mark the call as "No Client" and move on to the next call.

Say your introduction 2-3 more times. If the prospect does not respond after 15 seconds, mark the call as "No Client" and move on to the next call.

Mark the call as "Answering Machine" and move on to the next call.

30.

1 point

After introducing yourself, you must give the transfer agent an opportunity to make a warm introduction before addressing the lead directly?

True

False