Submission Quiz

1.

1 point

HEG: When submitting a school through HEG, what does it mean when a school is highlighted in pink? *

The school is not interested in the this particular lead. Do not brand it.

There is a hot/live transfer available for the lead.

This is an all-girls school.

2.

1 point

NEU: When submitting a school through NEU, which answer describes the correct chain of events... *

You fill in the extra questions required by the schools.

You give the school-specific disclosure.

You offer the available programs by Branding them.

You click "Create Submission", then you click "Submit" to get to the school page

You click the "Submit" on the school page and look for your successful submission at the top of the lead page under Available Submissions and NEU Logs.

3, 2, 1, 4, 5

3, 4, 1, 2, 5

1, 2, 1, 3, 1, 4, 1, 2, 1

1, 4, 3, 2, 5

3.

1 point

CAD: When submitting a school through CAD, how are schools properly submitted? *

By clicking on the schools that come up on a secondary website, submitting them on that site successfully, then copying and pasting the school names on the lead page under the blue "Submit Course Advisor" button.

By clicking on the schools that show up on the right-hand column.

By clicking on the schools in the right-hand column, filling out the school's extra questions, then clicking "Submit Schools"

Keep track of the schools you offer to the lead, and only at the end of the call do you type the names of the schools in.

4.

1 point

PLTD: When must you notify the lead of their distance from a school? *

When submitting to any online schools.

When submitting to any campus schools.

When submitting to both campus and online schools.

5.

1 point

All Clients: What should you ALWAYS do, BEFORE submitting a school? *

A. Offer the school's name AND indicate whether it is a campus or online school.

B. Ask if the lead has been contacted by the school in the last 6 months.

C. List 2-3 available programs and types of degrees.

D. Ask the lead which program they are most interested in.

E. B and C

F. A, B, and D

G. A, B, C and D

6.

1 point

All Clients: Can you submit a lead to the same program from 2 or more schools for example: Everest College - AS in Business Management and Asher University - AS in Business Management *

Yes, if you brand the two programs and the lead is interested in them both.

Yes, as long as you find them in different client searches

No, never, don't do it. Submitting a lead to the same program twice will get your lead rejected.

7.

1 point

PLTD: When the available programs show up, how are you expected to offer the lead the available programs? *

By telling a story about your cousin who is in a particular field of work and explaining how much your cousin makes per year.

By listing the names of the schools and programs available, asking which program(s) the lead would be interested in, THEN following up with "What do you think you would enjoy most about this program?"

By clicking on the first program then asking the following questions required by that school.

8.

1 point

PLTD: Select the MOST CORRECT ANSWER: “What do you think you will enjoy the most about the ________ program?” *

Must be stated at the end of the call before the End of Call Disclosure.

Is only required to be asked when submitting programs through PLTD.

Must be answered by the lead with genuine interest.

Must be asked before clicking on EVERY program of interest, and follows the normal branding questions.

A,B

A,C,D

B,C,D

9.

1 point

HEG: When submitting through HEG, how many schools can you submit before doing a hot transfer? *

1 school + 1 hot transfer

2 schools + 2 hot transfer

0 schools + 1 hot transfer

2 schools + 1 hot transfer

3 schools + 1 hot transfer

10.

1 point

TRP: When submitting a school through TRP, the available schools will be presented one at a time. *

False, a list of schools will be available. You brand and offer programs, one school at a time, then submit all the schools together when no more schools are available or you reached 3 total schools.

True, you brand and submit them one at a time, but you must copy and paste the "Successfully Submitted" schools on the lead page (RedAspen) when no more schools are available or you reached 3 total schools.

11.

1 point

PLTD: You do not have to ask "What do you think you would enjoy most about _____ program?" for each program you submit the lead to... *

True, you only have to ask that question with the first school and program the lead shows interest in.

False, you must ask that question before every school the lead expressed interest in before clicking on the school/program.

12.

1 point

All Clients: If a lead has a high school diploma, GED, or high school equivalency certificate, what types of programs can you submit the lead to? *

a Bachelor's degree (and all other programs below a Bachelor's)

an Associate's degree (and all other programs below an Associate's)

a Doctorate (and all other programs below a Doctorate)

a Master's degree (and all other programs below a Master's)

13.

1 point

AMP/TRCP: When submitting a school through AMP or TRCP, the search page asks for a First and Last Name. Who's name is it asking for? *

Jamie Kent

The lead's name

The agent's name (you)

Lady Gaga... Lady is an honorific title and belongs with the first name. Gaga has no last name.

14.

1 point

PLTD: You CAN submit a lead to 3 campus schools and 1 online school. *

True

False

15.

1 point

PLTD: You CAN submit a lead to 0 campus schools and 2 online school. *

True

False

16.

1 point

PLTD: After searching for programs, YOU choose 1-4 schools out of the available options that best fit the lead's area of interest and then ask if the lead would like to hear more information. *

True, as long as the lead consents to being contacted by the school.

False, you can list the schools available and the lead must choose which schools/programs they would like to hear from.

17.

1 point

NEU: Choose the INCORRECT STATEMENT, I repeat choose the answer that is untrue ... *

The client NEU requires you to fill in extra questions before you can see the available schools.

The client NEU does not require you to copy and paste the successfully submitted school names.

The client NEU brings up school results on the right-hand column of the submission page.

The client NEU requires you to fill in extra questions on a separate page when you click on the program the lead is interested in.

18.

1 point

MSK: When submitting a school through MSK, what's is the last thing you do to complete the submission process? *

Check to make sure the lead's email and home address are spelled correctly.

Check to make sure you copied and pasted the schools you submitted through the MSK website.

Ask if there are other areas of interest the lead would like you to look up.

Wonder if you read all the specific school disclosures.

19.

1 point

PLTD: If a lead is more than 60 Miles from a campus program... *

You must ask the lead if they are open to or willing to relocate to attend the school.

You must ask if the lead has a form of reliable transportation. (cars, bikes, and mopeds qualify)

Then the lead qualifies for the program because it is within the hundred 100 Mile limit.

It is an unreasonable distance from the lead and you do not have to offer it.

20.

1 point

PLTD: Once you are on a school's submission page, you must ask all the questions with an asterisk after the question... *

False, if you already know the answer because you asked the question before, you can fill in the correct response you know to be true.

True, if the information is already filled you can repeat the question and answer back to the lead conversationally, but you must ask each question with an asterisk (*) if it does not already have an answer filled in. (even if it is as simple as asking which country the lead resides in AND even if you already know the answer)

21.

1 point

PLTD: You CAN submit a lead to 1 campus school and 2 online schools. *

True

False

22.

1 point

PLTD: In PLTD, the maximum number of schools you can submit to is ____ and the maximum number of online schools you can submit to is ____... *

4 and 2

3 and 3

2 and 2

4 and 3

23.

1 point

PLTD: After you have submitted the lead's information to all the programs they are interested in... *

Nothing else is required of you, the lead is done, and you can read off the End of Call Disclosure.

You must copy and paste the names of the submitted schools to the Red Aspen submission page, submit them for our records, then read off the End of Call Disclosure.

Move on to the next client if you have not submitted more than 3 schools.

Thank the lead for their time wish them the best of success with their future endeavors.

24.

1 point

All Clients: Can you submit a lead to two different programs from the same school for example: Everest College - AS in Business Management and Everest College - AS in Networking Administration? *

No, never, don't do it. Submitting a lead to the same school twice will get your lead rejected.

Yes, as long as you find them in different client searches

Yes, if you brand the two programs and the lead is interested in them both.

25.

1 point

CAD: When submitting a school through CAD, what's is the last thing you do to complete the submission process? *

Wonder if you read all the specific school disclosures.

Check to make sure you copied and pasted the schools you submitted through the CAD website.

Check to make sure the lead's email and home address are spelled correctly.

Ask if there are other areas of interest the lead would like you to look up.

26.

1 point

NEU: When submitting a school through NEU, if the school populates at the top of the submission logs with a red [ X ] next to it, you... *

Search for another school to replace the one not accepted. You cannot submit the same school if it shows up in another client search. Do not tell the lead they were denied by a school.

Look for that particular school in another client group, to submit it again.

Should write the name of the school down and notify Laura that the school has stopped accepting new applicants.

Tell The lead they were rejected by that particular school and give the end of call disclosure naming the other schools you were able to submit to.

27.

1 point

PLTD: Each school form you fill out in PLTD may have extra questions marked by an asterisk (*), if an asterisk (*) is present, you must read back those questions and answers if already answered or ask the remaining questions for the first time... *

True

False

28.

1 point

PLTD: If you have submitted to a school in another client (ex. CAD) can you also submit a school through PLTD? *

No, PLTD is an exclusive (stand-alone) client, meaning if you submit 1 or more schools through PLTD, you cannot submit through any further clients.

Yes, as long as they are different schools.

No, because PLTD is the last client in the list of clients so if you are using PLTD, you have gone through all the other clients.

Yes, as long as you don't submit over 3 schools total.

29.

1 point

All Clients: Why is it a good idea to write down the names of the schools on a piece of paper, right before you submit them? *

Because you should always keep short notes on schools you submit and the clients you found them in just in case you forget to copy and paste one.

So you can read back the "Successfully Submitted" schools to the lead at the end of the call.

All of the above

Because sometimes the schools name's disappear when you click the submit button, making it difficult to copy and paste the school's name.

30.

1 point

All Clients: As with all the client searches, if 0 schools are available, then you move on to the next client search. *

False, waste time by, clicking around on the different client groups to see if you missed something.

True, do not waste time wondering what you did wrong.

31.

1 point

All Clients: You must read the School-Specific Disclosure before every school that is submitted. *

True, if a School-Specific Disclosure is provided by the school, you must say it.

False, If the call is taking too long, you can forego the School-Specific Disclosure

True, It is the same School-Specific Disclosure given at the end of the call.

True, The School-Specific Disclosure goes at the end of the call when listing the schools that will be calling.

32.

1 point

PLTD: What goes in the Validation ID section at the top of the PLTD submission form? *

Your agent ID

E-degree

The lead's driver's license number

ihed

33.

1 point

PLTD: When submitting an online school through PLTD, you must ask the following question(s) to qualify the lead... *

All of the above.

Does the lead have access to an in-home computer AND internet?

Is the lead is within 30 miles of a public library?

Does the lead have access to a friend or family member's computer?

34.

1 point

PLTD: After selecting the fields of study/programs, the resulting schools on the left will be _____ schools and the right will be _____ schools... *

Accredited schools, Non-accredited schools

Good schools, Bad schools

Campus schools, Online schools

Schools offering degrees, Schools offering trades

35.

1 point

HEG: When submitting a school through HEG, if the lead does not have time for a hot transfer, what's is the last thing you do to complete the submission process? *

Check to make sure you copied and pasted the schools you submitted through the HEG website.

Check to make sure the lead's email and home address are spelled correctly.

Wonder if you read all the specific school disclosures.

Ask if there are other areas of interest the lead would like you to look up.

36.

1 point

PLTD: After you click "Submit Platform" and have logged in to Career Advisor... *

You will see a list of schools the lead qualifies for.

You will be given the option to click "Inbound" or "Outbound" , to which you will select "Inbound"

The leads information will show and there will be a few questions to answer before finding schools.

37.

1 point

PLTD: When do you need to log into Career Advisor(PLTD)? *

Before starting your shift for the day.

After you have started the dialer.

After you have gotten all the qualifying information from the lead.

38.

1 point

All Clients: If you forgot to enter the name of a school you submitted while on CAD and now you are further down the client list on TRCP (for example), you should... *

There is nothing you can do at that point. You will not get credit for that school.

Still name the school during the end of call disclosure even though the missing school does not appear at the top of the lead page.

Click back on the green "Assign" CAD button, enter the school name in the available slot beneath the blue "Submit Course Advisor" button, and click submit. Then continue the TRCP search where you left off.

Enter the name of the school on the lead page where you are supposed to, beneath the blue "Submit TRCP" button, then click submit. Do this immediately.

39.

1 point

PLTD: If a lead has a high school diploma, GED, or high school equivalency certificate, what types of programs should you highlight/select? *

an Associate's and Bachelor's

an Associate's, Bachelor's, Doctorate, and Master's

an Associate's, Bachelor's, Doctorate, Master's, and Postgraduate

an Associate's, Bachelor's, and Doctorate

40.

1 point

PLTD: Once you have entered the Validation ID, a list of names will populate on the right column of the screen. You must find the name of your lead within the list and click on it, in order for the lead's information to fill in the questions on the left column of the screen... *

True

False

41.

1 point

AMP/TRCP: When submitting a school through AMP or TRCP, you may search as many Area's of Interest (AOI) and program/concentrations as your lead is interested in at once. *

True, AMP/TRCP are the fastest searches in the client list

False, You can only search one AOI and concentration at a time, however; on the results page you can click "Initial Questions" to go back to the first page and change the AOI or concentration to search again.

42.

1 point

PLTD: You CAN submit a lead to 1 campus school and 3 online schools. *

True

False

43.

1 point

All Clients: When beginning a school search for a lead, the correct process is... *

Start searching the client groups you feel most comfortable with, so as not to mess up your school submissions with the complicated client searches.

Choose the green assign button that is best for the leads Area of Interest, offer the available schools, and submit them.

Search through every client group beginning with the top of the list and working your way down, not skipping any or clicking back and forth

44.

1 point

PLTD: After highlighting/selecting a degree program and an area of interest (ex. Business), which fields of study/programs (ex Accounting, Bus. Admin, Bus. Management, etc.) should you select? *

The fields you think make the most money.

The fields the lead has expressed interest in throughout the course of the phone call.

The fields you think the lead is best suited for.

All of the fields available.

45.

1 point

PLTD: Can you select more than one degree program that the lead is qualified for? *

ie. Doctorate, Master's, Bachelor's, Associate's, etc.

Yes, you can click on one and drag your mouse to include other programs.

Yes, by holding the control button down you can highlight/select multiple programs.

No, you must search each program individually.

No, by highlighting/selecting a particular program (ex. Doctorate) the system will automatically include lesser programs in the results.

46.

1 point

PLTD: You MUST submit a lead to at least 1 campus school and 1 online school. *

True

False

47.

1 point

All Clients/Not PLTD: When submitting schools through 1 client or any combination of clients, how many total schools can be submitted? *

3 schools

4 schools

1 school each

up to 2 schools each

48.

1 point

All Clients: Not all clients require you to copy and paste the names of the schools. *

True, only the one's that provide lines for you to enter school's names require you to copy and paste.

False, you write down the school's names and enter all the schools at once