Project Human Catalyst: Coaching Knowledge Assessment Test

1.

What is coaching?

Coaching is the use of psychological techniques designed to encourage communication of conflicts and insight into problems, with the goal being personality growth for the client

Coaching is to advise clients on how to overcome their self-perceived or subjective problems

Coaching is to provide the client with guidance and assistance when he/she goes through a difficult period and works to correct earlier problems

Coaching is partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential

2.

Which of the following are examples of creating awareness?

i. Goes beyond what is said in assessing client’s concerns, not getting hooked by the client’s description
ii. Invokes inquiry for greater understanding, awareness and clarity
iii. Is present and flexible during the coaching process, dancing in the moment
iv. Identifies for the client his/her underlying concerns, typical and fixed ways of perceiving himself/herself and the world, differences between the facts and the interpretation, disparities between thoughts, feelings and action

I,II,III

I,II,IV

II,III,IV

All of the above

3.

Which is NOT an example of active listening?

Attends to the client and the client's agenda and not to the coach's agenda for the client.

Hears the client's concerns, goals, values and beliefs about what is and is not possible.

Distinguishes between the words, the tone of voice, and the body language.

Listening carefully to everything your client is saying even if it is delivered in the form of long, descriptive stories.

4.

Which of the following points describe a coach’s professional conduct at large according to ICF Code of Ethics?

i. I will not knowingly make any public statement that is untrue or misleading about what I offer as a coach or make false claims in any written documents relating to the coaching profession or my credentials or the ICF.
ii. I will accurately identify my coaching qualifications, expertise, experience, certifications and ICF Credentials.
iii. I will, at all times, strive to recognize personal issues that may impair, conflict or interfere with my coaching performance or my professional coaching relationships. Whenever the facts and circumstances necessitate, I will promptly seek professional assistance and determine the action to be taken, including whether it is appropriate to suspend or terminate my coaching relationship(s).
iv. I will recognize and honor the efforts and contributions of others and not misrepresent them as my own. I understand that violating this standard may leave me subject to legal remedy by a third party.

I,II,III

I,II,IV

II,III,IV

All of the above

5.

Which is NOT one of the 3 Core Competencies under ‘Communicating Effectively’?

Powerful Questioning

Intuitive Communications

Active Listening

Direct Communications

6.

Which of the following is an important component under the ICF core Competencies- Coaching Presence?

Coach is present and flexible during the coaching process, dancing in the moment

Asks questions that evoke discovery, insight, commitment or action (e.g. those that challenge the client’s assumptions)

Encourages, accepts, explores and reinforces the client’s expression of feelings, perceptions, concerns, beliefs, suggestions, etc.

Shows genuine concern for the client’s welfare and future

7.

What is the correct definition of direct communication according to ICF?

Ability to rephrase in a manner that allows client to understand from your perspective

Ability to encourage, support or validate what client has said and unsaid

Ability to communicate effectively during coaching sessions, and to use language that has the greatest positive impact on the client

Ability to communicate in the shortest time possible with maximum positive impact on client

8.

Under ICF Code of Ethics, how does a coach maintain confidentiality/privacy?

Have a clear agreement upon how coaching information will be exchanged among coach, client, and sponsor

By informing client that only the coach and the supervisor coach will have access to his/her information

Not to be sexually intimate with any current clients or sponsors

By respecting client’s right to exclude any sensitive information in the coaching log

9.

What is the correct definition of planning and goal setting under ICF Core Competencies?

Acknowledges the client for what they have done, not done, learned or become aware of since the previous coaching session(s)

Ability to maintain an effective coaching plan with the client

Ability to wrap up a coaching session powerfully

Helps client identify critical success factors for his project

10.

Which is NOT one of the 4 components of ‘Powerful Questioning’?

Asks open-ended questions that create greater exploration of client’s past experiences

Asks questions that evoke discovery, insight, commitment or action (e.g. those that challenge the client’s assumptions)

Asks questions that move the client towards what they desire, not questions that ask for the client to justify or look backwards

Asks questions that reflect active listening and an understanding of the client’s perspective

11.

How do you ensure direct communication with your client?

Use a lot of special jargon terms which sound very wise

Refrain from using metaphor and analogy to help to illustrate a point or paint a verbal picture

Clearly state coaching objectives, meeting agenda, and purpose of techniques or exercises

Do not reframe to help the client understand from another perspective what he/she wants or is uncertain about

12.

Which of the following are examples of establishing trust and intimacy?

i. Show genuine concern for the client’s welfare and future
ii. Asks permission to coach client in sensitive, new areas.
iii. Establishes clear agreements and keeps promises
iv. Demonstrates respect for client’s perceptions, learning style, personal being

I,II,III

I,II,IV

II,III,IV

All of the above

13.

Which of the following is NOT one of the points under ICF Code of Ethics Professional Conduct with Clients?

I will not become sexually intimate with any of my current clients or sponsors

I will respect the client’s right to terminate the coaching relationship at any point during the process, subject to the provisions of the agreement or contract. I will be alert to indications that the client is no longer benefiting from our coaching relationship.

I will only barter for services, goods or other non-monetary remuneration when it will not impair the coaching relationship.

I will not knowingly mislead or make false claims about what my client or sponsor will receive from the coaching process or from me as the coach

14.

The following are examples of Designing Actions in the ICF Core Competencies except:

Promotes active experimentation and self-discovery, where the client applies what has been discussed and learned during sessions immediately afterward in his/her work or life setting.

Refrain from challenging client's assumptions and perspectives to provoke new ideas and find new possibilities for action.

Celebrates client successes and capabilities for future growth.

Helps the client "Do It Now" during the coaching session, providing immediate support.

15.

What is NOT one of the 4 Core Competencies under ‘Facilitating Learning and Results’?

Managing progress and accountability

Planning and goal setting

Consistent tracking of results

Creating awareness