AT&T Best Buy Test

1.

1 point

How Much is Wireless Home Phone?

$25 per month

it depends where you live

$20 for unlimited, or add to a family plan for $9.99

Free with purchase of the device

2.

1 point

What tools do you have to help you choose the right mobile share plan for your customers?

Mobile Sales Tool (www.myattmst.com)

calling in to customer service and have them tell me the plans

Mobile Share matrix one page sheets

verizons brochures

3.

1 point

What tablet promotions does Best Buy have thru the end of the year?

$250 off a Galaxy Tablet with the purchase of a Samsung Smartphone

we don't have any promos right now

$100 off an activated embedded tablet

Free tablets on any plan

4.

1 point

Where can customers purchase a cusomized Motorola X?

Motorola company stores

online only

Best Buy & AT&T Corp Stores

they aren't availiable yet

5.

1 point

What are some key features of the new LG G2?

13mp Camera

Quad Core Processor

Made in the USA

Has expandable memory

6.

1 point

What are some benefits of mobile share plans?

ability to have up to 10 devices on one account

discounted international rates

Mobile Hotspot on all capable devices

Unlimited talk and text

7.

1 point

How much are activation and upgrade fees?

$36 on new lines Free on Upgrades

$36 on new lines $26 on Upgrades

$36 for both new lines and upgrades

Free

8.

1 point

On mobile share plans, where do corporate discounts come off of for the customer? (so if a customer has a 21% discount on AT&T from their employer, what does that 21% come off of?)

the data bucket charge

the entire bill

mobile share plans are not eligible for corporate discounts

the individual line charge

9.

1 point

What phones are currently made in the USA?

Motorola X

LG G2

Galaxy S 4

iPhone

10.

1 point

How do you activate the camera on the Motorola X?

shake the phone like a salt shaker

hold the phone and rotate your wrist like you're turning a door knob

the camera is always on

press the volume down key three times

11.

1 point

Where can you show me what international calling rates and plans are availiable?

www.myattmst.com

www.international calling plans .com

in the best buy buyers guides

at&t doesnt offer any international plans

12.

1 point

How much is it to add a tablet to a mobile share plan?

$10

$15

$20

You can't add tablets to mobile share

13.

1 point

If you have verified all of a customers information, and are sure it's a legitamate activation, what deposit amount can I contact my AT&T rep with and ask to get it waived?

$445

any amount

$150

$500

14.

1 point

What is a port in?

a customer changing a Go Phone to a Post Paid AT&T line

a customer from another carrier bringing their phone number to AT&T

an AT&T customer changing the name on their account

a customer going to a pre paid from a post paid

15.

1 point

Where is the power button on the LG G2?

on the touch screen

At the bottom

on the back of the phone

there isn't a power button you turn it on with your voice