ISO 9001

1.

1 point

Clause 8

SGI conducts internal audits to assure __________________ with ISO 9001, to determine the effectiveness of the quality system and to assess if the activities comply with the quality plans and procedures.

2.

1 point

Clause 5

Top management at SGI provides evidence of its commitment to the development and implementation of the quality management system and continually improving its effectiveness by which of the following?

Communicating to the organization the importance of meeting customer as well as statutory and regulatory requirements

Establishing the quality policy

Ensuring the quality objectives are established

Ensuring the availability of resources

All of the above

3.

1 point

Clause 7

In keeping with our commitment to Total Customer Satisfaction, SGI has initiated several steps, both corrective and, more importantly preventative, to ensure that we minimize deficiencies with product that is delivered to our clients.

True

False

4.

1 point

Clause 8

SGI’s CPAR form is used to document any Preventive Action and addresses which of the following?

Determining potential nonconformities and their causes

Evaluating the need for action to prevent occurrence of nonconformities

Determining and implementing action needed

All of the above

5.

1 point

Clause 4

SGI’s quality management system is currently governed by what international standard?

ISO 9000:2001

QS 9000

ISO 9001:2000

ISO 9001:2008

6.

1 point

Clause 5

Which of the following are SGI's Quality Objectives?

Customer satisfaction, order accuracy, order turn around time and invoice accuracy

Productivity, sustainability, efficiency, quality

I-Power, employee of the month, wellness, safety

7.

1 point

Clause 6

Department managers are responsible for tracking the training progress of all employees within their area. As the department managers/supervisors assess the training ________________ and determine that the employee is competent to perform the skill, they note that the employee has successfully trained on a designated task by initialing and dating in the appropriate place on the department’s training matrix.

8.

1 point

Clause 5

SGI's Warehouse Manager is appointed as the ISO Management Representative.

True

False

9.

1 point

SGI’s Quality Policy includes which of the following:

We understand our clients

We perform to our client's expectations

We are easy for our clients to work with

All of the above

10.

1 point

Clause 5

The input to management review shall include information on which of the following:

Results of audits

Customer feedback

Process performance and product conformity

Status of preventive and corrective actions

All of the above

11.

1 point

Clause 7

Receiving personnel inspect items for shipping damage and verify the part number, description, and quantity with the packing slip.

True

False

12.

1 point

Clause 4

At no time should any individual, other than SGI’s Quality Assurance Manager, print or photocopy any Level II Procedure or Level III Work Instruction.

True

False

13.

1 point

Clause 6

SGI shall determine and provide the resources needed to implement and maintain the quality management system and to ___________________ improve its effectiveness, and to enhance customer satisfaction by meeting customer requirements.

14.

1 point

Clause 6

SGI has implemented inventory management programs, order and ship traceability, job tracking and scheduling, and web-based ____________________ to assist our clients.

15.

1 point

Clause 5

SGI maintains records from the Management Review documenting the improvement of the effectiveness of the quality management system and its processes, the improvement of product related to customer requirements, and resource needs.

True

False