Best Buy Nov 2013 Test

1.

1 point

What are 3 acceptable forms of PRIMARY ID for a customer?

Passport

Library Card

Drivers License

State ID

2.

1 point

What are 3 forms of SECONDARY ID for a customer?

Business Card

Pay Stub

Utility Bill

Credit Card

3.

1 point

Which below coould be "red flags" that could mean a customer is attemping to commit fraud or gaming in your store?

asking for 3-5 lines and none are port ins

Rushing the sale

working in multiple units who don't seem to know each other

Doesnt want the box open or test call made

says they were pre-approved

4.

1 point

What is an authorized account holder NOT allowed to do on an account?

Transfer Service to Another Name

Change Plans

Add Lines

Upgrades

5.

1 point

How much is it to add a tablet and a MiFi to a Mobile Share Account?

$10 for each one

$20 for each one

$10 for the tablet $20 for the MiFi

$20 for the tablet $10 for the MiFi

6.

1 point

A customer asks you how much it is to have a 6GB mobile share with 2 Smartphones a basic phone, two tablets and one MiFi, and how much more is it to go to 10GB. What 2 tools do you have from AT&T to help you give the customer the correct information quickly?

Your laminated sheets with the comparison matrix

You can call 1-700-4-MYPLAN

Mobile Sales Tool (myatt.mst.com)

The Verizon brochure has the same info and you can use that

7.

1 point

Which answer below is NOT a benefit of mobile share?

Unlimited talk and text for all lines

discounted international rates

share data with up to 10 devices

mobile hotspot for all capable devices is included

8.

1 point

Customers who have an existing Family Talk or Nation Plan can keep it, however if they want to upgrade or add a new line they have to go to mobile share.

True

False

9.

1 point

What does it mean when a customer is activating new service with AT&T and they want to "port in" a number?

They have a GoPhone number and want to change it to Post Paid

They want a phone number that spells something out

They have service with a carrier other than AT&T and want to keep their number but use AT&T service.

They carry their device on their left side whenever they are at sea.

10.

1 point

What is the only deposit amount you can get waived if you have verified all the customers information and are sure that it is not a fraudulent activation?

$175

$445

$150

$550

11.

1 point

From the previous question, what is the process for getting the deposit waived?

Assure that no activations have been done on the credit ref number with the deposit, call your AT&T rep and they will fill out a form to get it waived.

Call credit and activations and ask them to waive it.

Have the customer pay the deposit and they will get it credited in 2-3 bill cycles

Send the customer to a COR store and have them get it waived

12.

1 point

What is the fastest way to contact customer service when you run into an issue during an activation?

text *HELP from any AT&T phone

Yell really loud out the front door for your AT&T rep

Call in on the phone

Use Click to Chat

13.

1 point

What National Retailers currently sell the customizeable version of the Motorola X?

Best Buy

Wal-Mart

Target

Radio Shack

14.

1 point

Which tablet promotions are good thru the end of the year at Best Buy?

$250 off a Galaxy Tab 2 with the purchase and act of a samsung smartphone

Free service for three months on all lines with tablet activation

Free pair of 3D glasses with any tablet activation

$100 off an activated embedded tablet

15.

1 point

What are three great features on the new Samsung Note 3?

25 mega pixel rear camera and 5MP front camera

Compatible with Galaxy Gear Watch

32GB of Memory with up to 64GB expandable

Voice wakeup and control