THE ROLE OF ADMINISTRATION ADMIN PRACTICES OUTCOME 1

The Waiting Area

The Manager

To the person that they have an appointment with

The Reception Area

Install Virus Screening Software

Set up "Access Only" files

Set up "Store Only" files

Ensure staff are issued with User Names and Passwords

True

False

Ensure that employees have regular eye tests

Free gifts to staff

Use anti-glare screens

Have regular staff meetings

Ensure wrist rests and foot rests are available

Data Protection Act

Display Screen Equipment Regulations

Health and Safety and Work

To take care of other people's helath and safety

To provide first aid faciltities

To make sure that the workplace is safe

To take care of their own health and saftey

Creating or knowingly introducing or a virus into a computer network

Attempting to breathrough security/fire walls and hack into files in a computer network

Transferring data/information outside the EU without permission

Not keeping data/information accurate and up-to-date

Increased sales

Lack of suitable staff training in dealing with complaints

Positive customer feedback

Absence of a clear complaints procedure

Ensure that a first aid box is available and that it is suitably stocked

There must be sufficient natural light or artificial light

Ensure that a record is kept of all accidents

There must be windows that can be opened or fans/air conditioning units

Reading of Injuries, Diseases and Dangerous Occurences Regulations

Reporting of incidents, Diseases and Dangerous Occurrences Regulations

Reporting of Injuries, Diseases and Dangerous Regulations

Ensure fire exits are clearly identified

Check that equipment is safe to use

Train employees in health and safety, eg using equipment correctly

Ensure corridors are kept clen and clear

Builds customer loyalty

Leads to customer satification

Poor communication

Improves profits

Not listening to customer feedback

Essential skills required of a suitable candidate

Responsibilities of the job

Post holders responsibilities

Experience required of a suitable candidate

Security ID Pass Check

Car park barrier

Keypad lock

CCTV cameras

Personal data must be kept accurate and up-to-date

Staff will get together on a regular basis and take part in team building activities

Data must not be kept longer than necessary

A group of staff will get together on a regualr basis to discuss data security

Name of your line manager

Qualifications of a suitable candidate

Qualities of a suitable candidate

Duties associated with the job

Backing up information means replacing the file often with a more up-to-date version and storing it in its original location

Backing up information means saving a copy, as well as keeping the original copy, and storing the files in separate locations

Computer files and Paper files

Computer files only

Paper files only

Copying, Details and Patents Act

Copyright, Designs and Persons Act

Copyright, Designs and Patents Act

Make sure that workstations and equipment meet minimum requirements

Employees should avoid possible health hazards, for example use back/height adjustment on chairs

Employees should make full use of the VDU adjustments, for example colour and contrast

Employees should have built in breaks or changes in activity