Tier 1 Test Jan 2014

1.

6 points

What is a probing question?

Is a question that follows a primary question and tries to discover more information.

A question that can stand alone.

A question that restates a request.

A question that restates a problem.

2.

6 points

Probing questions are not important in the troubleshooting process.

True

False

3.

6 points

In VeriTracks 11 what Tile would you direct a customer to who wants to create a Crime Scene Correlation.

Agent

Enrollee

Analysis

Inventory

4.

6 points

Select the page and widget in which the search has the capability to locate any enrollee within a database even if the agent does not have access to the enrollee’s ORI.

Enrollment & Browse Enrollee widget

Supervision & Enrollee details widget

Main Screen & Universal Search

Analysis & Advanced Enrollee Search widget

5.

6 points

A visit point is set to be auto displayed on the main map.

True

False

6.

7 points

What information is displayed in the enrollee card ?

Device Last Call In

Assigned Devices

Battery Voltage

All of the above

7.

7 points

Confirming a Master Tamper Event will close the violation.

True

False

8.

7 points

The read privilege in V11 will allow a user to read and edit information in the selected area.

True

False

9.

7 points

The read privilege in V11 will allow a user to read and edit information in the selected area.

True

False

10.

7 points

If a Blu+ user called into the SC with concerns about the the device not obtaining GPS as often as he would like. What would your response be ?

Suggest that the agent speak with your Supervisor.

Suggest that the agent consider a BluBand device

Suggest that the agent request location whenever GPS tracking is needed.

Suggest that the agent consider a BluTag device

11.

7 points

A track points are set to be auto displayed on the main map.

True

False

12.

7 points

The device number should be inputted in all troubleshooting tickets that are escalated to Tier 2.

True

False

13.

7 points

When working with a V11 user, devices should be moved in ________ .

Perl

V11

V10

14.

7 points

If you are unable to locate a zone in zone manager what should your next troubleshooting step be ?

Search zone in V11

Search using the zone find in Perl

Escalate to Tier 2

15.

7 points

What is the max time that a Blu+ device will obtain GPS when there is a scheduled Check- In

30 Minutes

20 Minutes

15 Minutes