Verizon Cloud

1.

1 point

Verizon Cloud defaults to using what connected network to back up content?

Verizon LTE Network only

Verizon 3G/LTE Network

Wi-Fi

No data is used

2.

1 point

Contacts will sync immediately regardless of the connected network. Data usage is not charged for syncing contacts, except on iOS devices and select Android smartphones where the Verizon Cloud app is not preloaded.

True

False

3.

1 point

What are prices for additional storage allowance options for our customers?

15GB - $2.99, 30GB - $5.99, 75GB - $9.99

25GB - $3.99, 100GB - $5.99, 150GB - $9.99

25GB - $2.99, 75GB - $5.99, 125GB - $9.99

30GB - $2.99, 60GB - $5.99, 80GB - $9.99

4.

1 point

Mr. Smith has 3,000 pictures on his current device. What data package should you recommend?

125 GB

25 GB

5 GB

75 GB

5.

1 point

Any synced content deleted on the device is deleted on Verizon Cloud and vice versa.

True

False

6.

1 point

When backed-up content that is deleted from device, it is not deleted from Verizon Cloud and vice versa.

True

False

7.

1 point

Customers with basic phones are able to back up pictures and videos by using the Verizon Cloud Desktop app from www.vzw.com/cloud.

True

False

8.

1 point

What are the storage estimates for music (avg of 4 minutes per song) on a device?

5 GB = 200 songs; 25 GB = 1,000 songs; 75 GB = 4,000 songs; 125 GB = 6,000 songs

5 GB = 100 songs; 25 GB = 975 songs; 75 GB = 3,000 songs; 125 GB = 7,000 songs

5 GB = 75 songs; 25 GB = 975 songs; 75 GB = 3,000 songs; 125 GB = 5,000 songs

5 GB = 100 songs; 25 GB = 975 songs; 75 GB = 3,000 songs; 125 GB = 5,000 songs

9.

1 point

What happens to the content on the Verizon Cloud if the user removes the SFO?

Cloud will store data for up to 90 days once the SFO is removed.

Nothing, the cloud backs up data forever.

The NRB (Network Repair Bureau) can replace all the content on the account within 30 days of the SFO being removed or the user going into deactivation state (e.g., non-payment, leaving Verizon, etc.).

The Verizon Cloud account will be closed and all content (except contacts) will be placed on a 30-day deletion. The customer can continue to sync contacts using Backup Assistant Plus (BuA+)

10.

1 point

Verizon Cloud on Android devices backs up pictures, videos, music, documents/files, text and media messages and call logs (not available on tablets).

True

False

11.

1 point

What does syncing mean?

Everything stored on the device is stored in the Verizon Cloud.

A copy of the content is stored in Verizon Cloud and will not mirror what is deleted on device.

A copy of the content is stored in Verizon Cloud and will mirror what is deleted on device.

12.

1 point

Music and documents may be accessed from Verizon Cloud but cannot be backed up or downloaded to/from device.

True

False

13.

1 point

Select the steps involved in the set up process for a new Cloud account. Check all that apply.

Download BUA

Process upgrade

Set up device Verizon Cloud on new device and set up sync using WiFi.

Check if the contracts have been restored

Verizon Cloud from Google Play or AppStore. Download Verizon Cloud from Google Play and AppStore and backup customer's contacts on old device.

14.

1 point

What will Verizon Cloud automatically back up on iOS devices?

Contacts, pictures and video

Contacts, pictures, videos, music, documentes/files, text messages and call logs

Contacts (not available on iPad), pictures and video

Contacts, pictures, videos and text

15.

1 point

Verizon Cloud on iPhone automatically backs up Videos. The user does not need to manually activate Video Backup.

True

False

16.

1 point

What happens to the account if the SFO is removed from the line?

Nothing, the cloud backs up data forever.

Cloud will store data for up to 90 days once the SFO is removed.

The NRB can replace all the content on the account within 30 days of the SFO being removed or the user going into deactivation state (e.g., non-payment, leaving Verizon, etc.).

The Verizon Cloud account will be closed and all content (except contacts) will be placed on a 30-day deletion. The customer can continue to sync contacts using Backup Assistant Plus (BuA+).

17.

1 point

If users have more than 5 GB of data to back up, they will be presented with options: upgrade package or reduce content.

True

False

18.

1 point

Verizon Cloud will only back up 90 days of Text Messages upon first sync. The next time a customer changes a device, all Text Messages in Verizon Cloud will be restored to a new device.

True

False

19.

1 point

How much storage does a Verizon Cloud customer get for free?

5GB

500MB

250MB

5MB

20.

1 point

iOS devices require manual syncs, reminders are available.

True

False

21.

1 point

As of 4Q 2013, Verizon made several enhancements to our Cloud service. These enhancements include all of the following except:

Verizon Cloud now backs up contacts, media, messages and call logs. Ther is no longer a need to use BAU+ to sync contacts.

New and existing Verizon Cloud users will now receive 500MB of free storage space.

Verizon Cloud application now offers clear direction for you and your customer to see how much data is on the device and how long it will take to backup.

Verizon Cloud is two times faster than the previous version. Speeds are now on par or exceed those of major competitors, like Dropbox.

22.

1 point

What does backup mean?

Everything stored on the device is stored in the Verizon Cloud and will not mirror information deleted on device.

Everything stored on the device is stored in the Verizon Cloud and will mirror information deleted on device.

A copy of the content is stored in Verizon Cloud.

23.

1 point

Which statement is true regarding data usage and charges on Verizon Cloud?

The use of the application incurs data charges when content is transferred on the VZW network. Uploading and downloading content over Wi-Fi is recommended.

The use of the Verizon Cloud does not incur data charges.

The Verizon Cloud does not use data to back up content.

24.

1 point

Verizon Cloud is available to iOS and Android customers and is compatible with smartphones, tablets and PCs.

True

False

25.

1 point

Customers are only paying $0.10 per day ($2.99/month) for five times more storage than the free package.

True

False