ALS Course 003 Set B Study Test 1

After failing their Operational Readiness Inspection (ORI), SSgt Shire must prepare her work center for the re-inspection. After taking into account the experience of the Airmen she has available to help, she calls a team meeting and opens it by saying, “We only have a few weeks left before the re-inspection and a passing score is absolutely necessary. Therefore, I have created a plan to review every item on the ORI checklist. To accomplish this, I have assigned you to teams to work specific sections of the checklist.” Shire closed the meeting, answered a few questions, and reconciled a heated debate among the Airmen. Shortly after, she overhears a few Senior Airmen complaining about their assigned tasks.

SSgt Shire’s ____________, will MOST likely ___________ her effectiveness.

SSgt Bose, the new NCOIC of Pharmacy Services, grows tired of her Airmen complaining about their section’s outdated equipment. Realizing she has several unknown, unfunded requirements, she submits a request for funds to the unit’s resource advisor (RA) in October. Since Bose’s request is so thorough, the RA makes one minor change, and then submits the request to the wing’s Budget Execution Review committee in January.

The resource advisor’s ____________ will MOST likely ____________mission effectiveness.

MSgt Ottmo noticed that some of his crew members were relying on their memorization of procedures instead of following technical orders. Despite engine runs and planes launching, he holds a meeting on the flight line to address the problem. After the meeting several people expressed frustration because they barely heard anything MSgt Ottmo said.”
MSgt Ottmo’s ____________ will MOST likely _________ mission effectiveness.

While reading his newcomer’s orientation package, SSgt Rooney sees the statement, “In order to become the best public affairs office in the military, we need to advance public understanding of the military, share information with the public, and represent the interests of military journalists by instilling tradition, knowledge, and leadership in our journalists.”

This statement BEST illustrates a _____________.

Teams outperform groups because of the synergistic effect.

Teams outperform groups because of the synergistic effect.

SSgt Vera is concerned about her subordinate, A1C Jackson. When he first arrived to the unit, he was an eager self-starter and had plenty of questions during his initial feedback to make sure he understood his supervisor’s line of acceptability. However, last week Jackson failed to complete his assignments by the deadline, causing production to fall. Vera waits and hopes he will self-correct. Today, Jackson missed another important deadline. Fed up, Vera issues Jackson a letter of admonishment.

SSgt Vera’s _____________ will MOST likely ______________ her effectiveness.

Collective efforts toward a shared goal help distinguish teams from groups

Due to an upcoming mission change, the chief tells TSgt Abel to reclassify the skill level and security clearance of several positions. After a quick check with the manpower office, Abel submits the proper document to request the chief’s changes. Several months later, new personnel with the right skills begin arriving just in time to help the squadron begin its new mission.

TSgt Abel’s submission BEST illustrate use of the __________ and its impact on mission effectiveness.

The statement, “Its prime function is internal – to define the key measure or measures of the organization's success” BEST describes Vision Statement.

After noticing an unusual change in SrA Dent’s behavior, SSgt Wilson decides to meet with him to discuss his observations. Hoping to keep the session centered on Dent and to eliminate distractions, he reserves a small conference room for two hours with permission to use it longer if needed. He then jots down a few questions to help him open the session and establish rapport with Dent.
The scenario BEST illustrates an NCO accomplishing ________________.

TSgt Smith is writing performance reports on two Airmen. Although he cannot actually observe the Airmen working because they work on another shift, he reviews their completed work and occasionally asks their shift supervisor for feedback on their performance. In the final report, he leaves out factors that do not contribute to performance, ignores nonessential elements of the job, and is careful not to give undue weight to isolated incidents.

TSgt Smith’s __________ will MOST likely __________ his effectiveness.

During A1C Hall’s initial feedback, SSgt Irvin says, “When working the customer service desk, answer all phone calls before the third ring, politely identify yourself and this unit, and offer assistance to each caller. Furthermore, because our nation and other countries consider us professionals, we must strive for excellence in everything we do. Finally, if you fail to meet my expectations or to comply with all directives, you can expect a swift response from me.”

SSgt Irvin’s actions BEST illustrate _____________.

SSgt Burnham tells his coworker, “I wish I was still deployed. At least the leadership of that joint unit understood the differences in personalities and the strengths and weaknesses of members from our sister services. No matter how difficult the mission, they were aware of our emotions and feelings and despite the cultural differences, they always found a way to respect individual characteristics and to tap into what each person brought to the mission. Their approach not only ensured mission success, it improved our appreciation for one another and enhanced my understanding of others’ values and beliefs.”

SSgt Burnham’s joint unit BEST illustrates ___________ impact on mission effectiveness.

A1C Ivey asks SSgt Johnson, “What is the best way to write a talking paper. SSgt Johnson replies “Make sure you use bullet statements that are concise with one concept that serves a purpose. This will help keep you on track while you’re writing.”
SSgt Johnson’s comments BEST explain the ____________.

Groups are described as a collection of people assembled and organized to work together.

After another local village is mistakenly attacked, a reporter approaches SSgt Tubble with questions regarding the faulty targeting systems used on today’s rocket systems. Tubble responds, “Although I may not work directly with munitions, I am confident in our weapons system technologies; further, I support all efforts that provide our enemies a miserable death.” Within days the paper releases comments; Twitter, Facebook, and similar sites explode with hate mail toward the USAF and temporarily interrupt the mission.

SSgt Tubble’s comments BEST illustrate ineffective ______ and its impact on mission effectiveness.

TSgt Rivera, the NCOIC of Air Freight Management asks SSgt Graves, “Do you know why it takes so long to get our expedited cargo inspected?” SSgt Graves replies, “Apparently, the inspection team doesn’t like their new government vehicle and would rather walk to each aircraft on the flightline.” Frustrated Rivera says, “That’s ridiculous! So instead of recognizing the need for a vehicle, they would rather walk around the flightline, causing our freight and aircraft to wait.” TSgt Rivera immediately contacts the inspection team and instructs them to use their assigned vehicle.

The inspection team’s actions BEST illustrate _______ impact on mission effectiveness.

During an initial EPR feedback session, MSgt Aldo tells SSgt Alexander, “I expect you to know what your job is, how to do it, and to perform it to the best of your ability. Furthermore, I will accept nothing less than ethical behavior at all times and I expect NCOs to accept full responsibility for their actions. Finally, faithfulness, obedience, respectfulness, and initiative are important to me.”

MSgt Aldo’s comments BEST explain _____________.

The three channels of communication are:

SSgt Maramba decided to reward one of his subordinates so he requested a Décor 6. He reviewed past performance reports for information to complete the decoration citation. Once the Décor 6 and the citation were completed, he forwarded them to CSS for review. After making several corrections to the document, the CSS forwarded it to the commander who promptly approved the decoration.

SSgt Maramba’s _____________ will MOST likely ______________ his subordinate’s effectiveness.

TSgt West contacts the Vehicle Distribution Flight and says, “I would like to request a large truck to haul away some old office equipment.” The dispatcher on duty, SSgt Freeman replies, “I have one truck available, but you would need to return it by noon today so I can support another high-priority request.” West says, “That won’t work. I’ll need it for at least two days.” After some thought Freeman says, “Could you wait until tomorrow? That way I could use the vehicle to support this other requirement and you can use it for the rest of the week.” West tells Freeman, “I understand the position you’re in and will gladly stop by in the morning to sign out the truck.”
This scenario BEST illustrates the use of the _____________ strategy for negotiating and its impact of NCO effectiveness.

MSgt Berry, evaluations section NCOIC, says to SSgt Renzi, “Fix our problems with the overdue EPRs ASAP!” Renzi tells her airman, SrA Embry, “ We’ve been told to fix the EPR process, and here’s how we’re going to do it…call together all the unit EPR monitors, solicit their ideas and opinions, cut the waste, and standardize the process.

MSgt Berry’s ___________ will MOST likely ___________ mission effectiveness.

SMSgt Lannen, squadron superintendent of civil engineering, forwarded the commander’s Physical Training Policy Memorandum to all flight chiefs in the shop. In the email he stated, “Brief the new policy to your subordinates as soon as possible. In addition, make sure that the personnel on leave or TDY are briefed as soon as they return.
SMSgt Lannen’s action’s BEST illustrate ___________.

The mission statement communicates both the purpose and values of the organization.

During a training session, one of the Airmen asks, “Why do we need to know this?” SrA Amide says, “First, accurate record keeping provides a reliable, long-term, cumulative record of performance and potential based on that performance. Second, good record keeping also provides sound information to assist leadership in identifying the best-qualified enlisted personnel for various tasks and assignments. Finally, we can use the information to provide meaningful feedback to subordinates on what’s expected of them and how to meet those expectations.”

SrA Amide’s comments BEST explain ________________.

SSgt Bolden plans to hold a meeting with his work section about the low morale that has been bringing down the mission lately. Up until last month, everyone enjoyed coming to work and doing his or her best on the job. Bolden thinks about it and realizes the change in everyone’s demeanor must be from the new commander. Bolden realizes he must do something soon before the morale takes a deeper plummet, so he decides to hold the meeting to let his people know he is always concerned about them and their welfare.
SSgt Bolden’s _____________ will MOST likely ______________ his effectiveness.

While on her favorite blog site, SrA Allen, a former model, uploads a picture taken during a recent interview. In the photograph, she is wearing a tight “I Love NY” t-shirt with her ABU pants. Within days, she receives hundreds of positive responses to her post.

SrA Allen’ actions _____ and will MOST likely have a ________ impact on public perception.

Before submitting an Enlisted Performance Report for review, MSgt Wilson makes sure the information he uses is correct and truthful. He is careful not to exaggerate the truth or embellish the facts because he believes that falsifying the truth hurts his subordinates, and damages his credibility as a supervisor.
MSgt Wilson’s actions BEST illustrate ______________ and its impact on his effectiveness.

Groups are committed to their members’ personal growth.

Mission Statements and Vision Statements perform two distinctly different jobs.

As his team considers potential solutions for solving a long-term problem SSgt Clive hears SrA Staple say to A1C Lew, "Initially, I acted like your scheduling idea was too simplistic, but the truth is I was jealous because I didn’t think of it. It’s actually a great idea and I think we should try it right away.” Lew responds, “Thanks, I appreciate your honesty and I am glad we’re able work out our differences.” SSgt Clive chimes in with, “I think your cooperation will keep all of us from working 12-hour shifts and by continuing to develop your relationship, you are setting a good example for our new team members.”

If this team remains in the ____stage, then its productivity will MOST likely ________.

SSgt Cordell tells his team, “I know the task before you is going to take a lot of overtime. It will require personal sacrifice on your part; however, I believe you are up to the challenge so expect a one-day pass when it’s all finished.”
SSgt Cordell's use of ______ power will MOST likely__________ unit effectiveness.

During a mid-term performance feedback session, TSgt Finn reminds SSgt Rafferty, “As I’ve said in the past, faithfulness to peers, subordinates, and to me is important. So is your enthusiasm and motivation for taking the initiative. I appreciate your willingness to make decisions, act on them, and accept responsibility for your decisions. Your actions seem to prompt your subordinates to always support the unit's mission with passion.”

This scenario BEST illustrates _____________ and their impact on unit effectiveness.

SSgt Tolley is writing a performance report on SrA Folk, one of his customer service representatives. Tolley received information from Folk’s shift leader, reviewed Folk’s training records, and even spoke to some of his customers. Finally, he looked at Folk’s quality assurance inspection results. Using all this information, he proceeded to compose the performance report.

SSgt Tolley’s actions BEST illustrate ________ and their impact on NCO effectiveness.

As the new NCOIC, TSgt Milton reviews customer surveys and immediately calls a work center meeting. “This morning I will share my expectations for this team and discuss how we can assist one another,” says Milton. “I also need to know what you need and expect from me that will help you accomplish your responsibilities more effectively. For example, do you need equipment, additional training, or help with a personal matter?” Cautiously SrA Brady asks, “I get the impression that you think our section is in need of drastic improvement. Is this true?” Milton replies, “Not exactly. I simply believe that there is a lot of untapped potential within this team.”

TSgt Milton’s ________ will MOST likely ________ unit effectiveness.

SSgt Granger tells his students, “Whenever you deliver your message, you must ensure your communication is effective. You do this by determining the purpose of communication, preparing the communication, and lastly, deliver the message.
SSgt Granger’s comments BEST explain the _____________.