Test Feb 2014

What will you dispose the call when GK states we have received an email from the pitcher and does not transfer the call to RPC ?

Disposition needs to be selected when Company taken over by other company and RPC is No longer with the present company ?

What will you dispose if GK says that RPC is a minor, he cannot take calls, but she is ready to transfer ?

What will you dispose the lead when Gk states RPC'S department does not take calls?

What will you dispose the lead when you get a message saying the number is disconnected ?

What rebuttal will you give when GK asks " Is this a personal call " ?

Disposition needs to be selected When we reach a residential number for RPC. In case somebody says that RPC is not there and it’s a residential number. Gk Denies to give or does not have an alternate number 2'nd Attempt ?

What will you dispose the lead when Gk informs that DM is a consultant/client/customer or informs that DM's department is outsourced and there is no way to connect to him/her also there is no alternate number for DM.

What will you dispose the lead when Gk hangs up before you could ask for DM ?

What will you dispose the call wehn you reach direct VM of the prospect/someone else states that DM is no longer with the company

Disposition needs to be selected when an agent discloses the company name and/or the pitcher's name to the Prospect ?

What will you dispose if Gk mentions that there is no one by that name, not listed in the directory, but he or she is not sure ?

If on a company IVR there is no option for DBN/name not found in DBN and no option for Operator or If the IVR states that they do not accept Unsolicitated Calls and there is no option for DBN/name not found in DBN and no option for Operator , what will you dispose the lead as ?

What will you dispose the lead when GK recognize the RPC and says no number or ext to reach rpc. Also, suggests that they can share DM's email ID?

What rebuttal will you give to GK when she asks What does your company do?

What will you dispose if VM of DM stating, he does not take calls ?

What will you dispose the lead when Gk/Person answers the call, you asks for DM, GK says "Wrong Number" and hangs up before you could verify the company name 5'th Attempt ?

What will you dispose If it’s a directory assistance number (Live Voice) or IVR asking for state and city For E.g. Telepacific Directory ?

What will you dispose the lead when GK is asking to speak with our manager (Pitcher) and is also asking for more details like purpose of the call, our location, country, phone number, etc. on the same call ?

What rebuttal will you give to GK when he/she says RPC does not work in the office?