February Assessment

1.

5 points

To see the customer's panel activity, you'll need to navigate to "Event History".

True

False

2.

5 points

When a customer arms their panel, CMS reports this activity as:

Close

Open

3.

5 points

When a customer calls in and their BBC Panel is not sending signals, what first steps should we take?

Unplug the panel from the router.

Perform a hard reset on the module.

Place the account on test.

Power cycle.

4.

5 points

How many pin-codes can the Yale Z-Wave Deadbolt Lock Hold?

1 Master Pin Code, 250 User Codes

2 Master Pin Codes, 25 User Codes

1 Master Pin Code, 7 User Codes

1 Master Pin Code, 100 User Pin Codes

5.

5 points

The Interactive Site can be used to control which of the following devices?

Z-Wave Appliance Modules

Yale Z-Wave Deadbolt Lock

Both Broadband and Cellular Simon XT's

Both A and B

All of the above

6.

5 points

The Z-Wave Dimmer Lamp Module Supports CFL and Flourescent light bulbs.

True

False

7.

5 points

Ways to prevent false alarms are as follows:

Routine maintenance.

Understanding of how the equipment works.

Ensuring all parties with access to the security system all know how the system works.

All of the above.

8.

5 points

To trip a freeze sensor in order to get it to program into a panel, an agent should ask a customer to:

Remove the cover to the sensor.

Remove the battery to the sensor.

Press the tamper button on the sensor.

Place an ice-cube in a bag, then place it on the indicator to have the sensor send an alarm signal.

Both A and C.

9.

5 points

In order to have a Z-Wave Dimmer Lamp Module, the customer needs to have a Resolution Module.

True

False

10.

5 points

When installing a freeze sensor, agents should inform the customer to:

Place in an area that ensure the detector is exposed to moisture.

Place the detector in the same room as a furnace, water heater or any other heat source that may stay warm.

Locate the detector on an interior wall where it is free of air movement.

Locate the detector on an outside wall of, or near the basement floor.

11.

5 points

Yale Z-Wave Deadbolt Locks should only be sold if the customer's door meets which of the following criteria:

Current lock has two latches.

At least 2'' of space below the deadbolt.

Door width be between 1-3/4'' and 2-1/4''.

Both A and C

All of the above

12.

5 points

If a BBC Panel isn't communicating, power-cycling may be able to resolve the issue.

True

False

13.

5 points

If you've asked the customer to open their panel in order to see the lights on the BBC module and their CS and Platform lights are out, what does this mean?

That the module has lost internet connectivity.

That the module needs to be updated.

That the panel lost power and needs to be power-cycled.

Nothing, this doesn't matter.

14.

5 points

In CMS, "Site and System Details" shows:

The customers emergency contacts.

The customers panel activity

The customers name, address, and phone numbers

The police department within the customers jurisdiction that will respond to an alarm.

15.

5 points

After a break-in, you shouldn't ask the customer to test their system.

True

False

16.

5 points

The Z-Wave Appliance Module is capable of supporting incandescent lamps, but does NOT provide dimming capabilities.

True

False

17.

5 points

In CMS, "15 - Low Batt (R ) LOG" means:

Sensor 15 has a low battery.

"15" means the control panel itself has an error and "Low Batt" is the error.

That all 15 sensors have low batteries.

Sensor 15 had a low battery but has sense restored connection.

18.

5 points

When a customer first calls you to notify you of a break in you should FIRST:

Ask them if any of their possessions were taken.

Let them know that you're sorry that this occurred and ask if everyone is okay and ensure no one was hurt.

Ask them if the police have responded yet.

Let them know that we'll need to test their system.

19.

5 points

A false alarm is any signal that fails to elicit a response by police, fire, or medical services.

True

False

20.

5 points

If a customer is sold a Yale lock and its found that the 5 critera for selling the lock were not discussed/agreed on, then the agent will be charged back how much?

$50

$200

$179

$279