February Evaluation

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On Remedy when sending a ticket to the CCTV queue, what is the owner group+ name that we need to select. (Under date/System tab)

Security Ops CCTV-DVR

none of the above

FS hardware

Serv Ops - CCTV

what are the correct DL's to page CCTV and Hardware departments

OPS - CompuCom - Store - POS or DVR Support

OPS - CompuCom - Store - POS or Security Ops CCTV-DVR

OPS - CompuCom - Store - NON-POS or DVR Support

OPS - CompuCom - Store - NON-POS or Security Ops CCTV-DVR

List all the brands of scales that we support for walmart

Mettler

Detecto

Ohaus

Cas

Hobart

which of the following is a good example of a summary

Hobart<>Scale<<05>> needs service

scale 5 in the deli department is not printing the lables

Hobart<>Scale<<#>> needs service

Scale 5 in deli is not wroking

What tools can be used to verify if the store calling is an elevate store?

Know IT Article

Jumpbox

Remedy

Elevate Checker

On Service Now tickets which incident number do we give to the user that is calling?

(Under Control Tab) Customer Number

(under Control Tab) Correlation

(Under History Tab ) Customer Number

(Field) Number:

When creating a ticket under Service Now for an elevate store and after saving it as new, to what do we change the Incident State field to?

Work Started

In Progress

Assigned

Active

choose the 2 correct options to fill in the Customer+ field under Remedy

Under Customer+ use the “not found” user.

If the user is not on the outlook address book or is not coming up on remedy use the information for the Department manager.

Put the store number in the Customer+ field.

From the address book from outlook find the user calling and copy paste the user id into the customer field.

What is the command we use to install manage view queues etc for the printers in Jumpbox

sudo printer.menu

sudo printermenu

printer sudo.menu

sudoprinter.menu

sudo menu.printer

10.

when would you page level 2 support for assistance

Old/Re-Occuring issue

Tech on site

Critical issue

Every ticket

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