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alt program

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1.
1 point
If a caller is interested in drug and alcohol counseling, good alternative program(s) would be....
Please choose all that would apply
2.
1 point
When reciting rebuttals you should use empathy in your voice if warranted. This will let the caller know we are a complimentary service and are here to help them find educational opportunities.
3.
1 point
If the caller chooses another field of interest, you should not go back to the prequal screen and change the field of interest to possibly populate additional schools.
4.
1 point
After you ask of one the initial rapport questions you should ask additional questions based off the caller's responses to help create a good rapport with the potential student.
5.
1 point
If a caller is interested in nursing you should not offer medical billing and coding if you locate this program.
6.
1 point
Please select all good rapport questions below that could help build a conversation in finding out what the caller's ultimate education goals are.
7.
1 point
If a caller is interested in culinary arts it is 'ok' to offer graphic design as an alternative program.
8.
1 point
When you cannot locate 3 schools in the initial program of interest or the initial field of interest you should ask the caller, Other than (initial field) is there anything else you are interested in studying such as (list out other fields)?
9.
1 point
Using enthusiasm in your voice can help captivate the caller's attention and can increase your LPH.
10.
1 point
If a caller is interested in Automotive, but then indicated they were also interested in business you should not search for both programs at the same time.
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