Plastics March 3rd 2014

1.

1 point

A customer provides you with 9 digits of his telephone number by mistake. One digit is missing. The number is 456789012. What is the missing number?

You can't possibly tell

0

9

None of the above

2.

1 point

If Melbourne's post code is 3000 and it's area code for landlines is 03, it holds that Brisbane's post code 4000 must correspond with a landline area code of 04

True

False

3.

1 point

Australia is the 5th biggest country in the world

True

False

4.

1 point

When addressing Australian males, it is important for ladies to use the term "mate" as often as possible

True

False

5.

1 point

Poly is derived from ancient Greek and means "many"

True

False

6.

1 point

The population of Australia is approximately 23 million people

True

False

7.

3 points

A customer describes how the product that they have in front of them has shattered. This product is most likely (More than 1 answer is possible)

Plexiglas

acrylic

Polycarbonate

polymethyl methacrylate (PMMA)

8.

1 point

The word "Summer" in Australian English is pronounced with an "a" sound at the end of the word instead of an "er" sound

True

False

9.

3 points

When advising customers on which product is best suited as a splashback in a kitchen, the best product is acrylic, because it scratches less than polycarbonate

True

False

10.

1 point

A customer from Perth provides you with his 8-digit telephone number as 12345678. What is the 2 digit prefix ahead of this number

03

02

08

09

11.

1 point

The significance of most plastics having "poly" in their name is that there are many chemical bonds, thus leading to a very strong product

True

False

12.

1 point

Acrylic and polycarbonate weigh about the same

True

False

13.

2 points

A customer is placed on hold while we call through to our supplier to confirm availability. The supplier walks out to the warehouse because his computer is down. The total wait time for the customer is 8 minutes. How do we respond to this situation? (More than 1 answer is possible)

After apologising to the customer we quickly move on to confirming stock availability (or not available)

We stress about the situation because we know how annoyed Craig gets when calls are left on hold for this long

Where the stock is not available, we are unable to assist this customer

We apologise to the customer upon our return to the phone

14.

1 point

Acrylic has a density of approximately 1.21

True

False

15.

1 point

Acrylic is approximately 16 times the strength of glass

True

False

16.

3 points

A customer wants to know how far he can bend poly before it snaps. What do we know about this customer (more than 1 answer is possible)

He probably wants HDPE, but we need to check if he needs to see through it first

This customer is being mean to his pet parrot and animal services should be called straight away

If he needs to see through the product then polycarbonate is probably the best product for him

He knows very little about plastic

17.

1 point

Prior to placing a customer on hold because you are checking stock availability, you tell the customer the following

Please hold

Let me place you on hold for a moment

Let me place you on hold while I check availability with the warehouse

Let me place you on hold while I check availability with our suppliers

18.

1 point

Adelaide's telephone numbers always have this 2-digit prefix

02

08

03

07

19.

1 point

Being very polite to Australians is important for gaining their trust

True

False

20.

1 point

Polycarbonate is approximately 350 times the strength of glass

True

False

21.

1 point

The post codes in Brisbane start with 4

True

False

22.

3 points

The 3 main products sold by Plastic Wholesale are (more than 1 answer is possible)

Acrylic

Acrylic mirror

HDPE

Polycarbonate

23.

4 points

An agent calls a supplier to confirm availability for 3000mm x 1500mm x 3mm grey polypropylene in Perth for an order of 2 sheets, however, all of the stock has just run out. In order to avoid a second phone call to the supplier, how do you respond? (More than 1 answer is possible)

Confirm whether the same product exists in 4.5mm or 5mm for the same colour, just in case the customer can use this instead

It is sufficient to call the supplier back a second time to confirm a different thickness, colour or product and place this customer on hold a second time. What is important is getting back to the customer with an immediate answer to their specific product enquiry quickly

Confirm whether the same product exists in 3mm natural (whitish) for the same sheet size, just in case the customer can use this instead

Check to see whether the same product, colour and thickness is available in a different sheet size (e.g. 2000mm x 1000mm) and confirm the number available as the customer might need more (or less) to make up the same surface area

Knowing that HDPE can sometimes be a suitable substitute for polypropylene, checking with the supplier the availability of both black and natural HDPE for the same sheet size in 3mm

24.

1 point

About 2% of crude oil is used to make plastic

True

False

25.

1 point

Australia's capital city is

Melbourne

Australian Capital Territory

Sydney

Canberra