IBT Unit 3 Communication Pre-Test

1.

1 point

Active listening means:

talking while trying to listen

playing a video game and trying to listen

an intent to listen for meaning

wearing headphones and trying to listen

2.

1 point

Non-verbal signals are:

the act of speaking clearly and concisely

the act of communicating distinctly to an audience

the process of communication through sending gestures

a reaction or response to a particular process or activity

3.

1 point

In a modified block style letter, the date and closing are aligned to the left margin.

True

False

4.

1 point

Memo should always be the method of communication in the work place because all employees have email accounts.

True

False

5.

1 point

Which of the following is NOT an active listening technique?

reflecting

restating

discouraging

encouraging

6.

1 point

One should be aware of their body language.

True

False

7.

1 point

Memo is short for memorandum.

True

False

8.

1 point

Always use Mr. when addressing a man.

True

False

9.

1 point

Body language is:

talking

nonverbal communication through the gestures

staring

looking

10.

1 point

What is the meaning of "cc" at the end of a letter?

carbon copy

complete copy

copy to

comma copy

11.

1 point

People can hear four times faster than people can talk.

True

False

12.

1 point

The date in a letter does not need to be spelled out.

True

False

13.

1 point

Which of the following is NOT a part of a memo:

date

to

subject

complimentary close

14.

1 point

Letters are written from a sender to a recipient.

True

False

15.

1 point

Which of the following does NOT interfere with listening?

laziness

noise

boredom

an alert mind

16.

1 point

In a semiblock style letter, every paragraph is indented.

True

False

17.

1 point

Clientele of a business are:

a customer who readily complains

the clients of a company or business

a customer who returns again and again

a customer who is never satisfied

18.

1 point

Memos are usually double spaced.

True

False

19.

1 point

In a block style of letter, the entire letter is centered and single space.

True

False

20.

1 point

Which of the following is NOT one of the rules of formatting a business letter?

use any font you wish

1 in margins on all sides

double space between paragraphs

use 10 or 12 point font

21.

1 point

It is okay to use text message abbreviations in a business letter.

True

False

22.

1 point

A customer service representative is:

a customer who expects absolute best

a customer who wants to get something they are not entitled to

a person who has control or direction of a business

person who often interacts with a customer over a complaint

23.

1 point

Which of the following is NOT a part of a report format?

references

title

table of contents

complimentary close

24.

1 point

Which of the following is NOT part of the report writing process?

define your objectives

organize your ideas

identify your audience

keep it short and sweet

25.

1 point

An aggressive customer is:

a customer who readily offers comments, often loud

a customer who always demands a refund

a customer who readily complains, often loud

a customer who is never satified

26.

1 point

Memos have a salutation.

True

False

27.

1 point

Which of the following is NOT a basic type of correspondence?

press release

inter-office memo

Business letter

financial statement

28.

1 point

The salutation is the greeting of the letter.

True

False

29.

1 point

The primary purpose of a business report is to convey information.

True

False

30.

1 point

Which of the following is NOT true about business letters?

there are several styles of business letters

it is usually sent UPS

it is a formal communication between, to, or from a business

it is sometimes called "snailmail"

31.

1 point

The sender's address may be the printed company logo and address.

True

False

32.

1 point

A person should always proofread their work.

True

False

33.

1 point

Why is it important to listen?

Human beings want to express themselves

it's the polite thing to do

one should not listen

your boss told you to

34.

1 point

People entering the working world need to possess skills that will enable them to through communicate through writing their ideas, information, and instructions in a clear and professional manner.

True

False

35.

1 point

Which of the following is NOT a reason to write a business letter?

to remind

to inform

to reprimand someone

to invite