Asurion Exam 3

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1 point

Which of the following is not part of EBITDA?

Amortization

Interest

Accruals

Before

Taxes

1 point

How can I contribute to Compassion Forward?

Buy an Angel Tree gift

Volunteer for Compassion in the Classroom

Participate in Compassion Forward fundraisers

Pay for someone to get a pie in the face

Help out with KIPP Olympics and field days

Watch for Compassion Forward email and Insite articles about other opportunities

All of the above

1 point

When should you talk with your manager about 6 dimensions? Select all that apply.

In 1:1s

Specific 6 Dimension meetings you set up with your manager

Before quarterly calibrations

Before mid-year and annual reviews

1 point

You and your manager carry equal responsibility in your career growth and 6 dimensions information.

True

False

1 point

Which is NOT a core value?

We Drive Results

We Act with Integrity

We Are One Team

We Deliver Service Excellence

We Inspire Innovation

1 point

How many calls do the North American call centers take a month?

2.5 million

3 million

4 million

5 million

1 point

What areas does our strategy focus on?

A: Growth & Protect Existing Customer Base

B: Partner with the Channel

C: Focus on our Foundational Capabilities

D: Innovate Product & Service Offering

E: Expand Our Global Footprint

F: Focus on NPS 100

G: a,b, c and e

H: a,c e, and f

I: a,c,d and e

1 point

Your 6 dimensions calibration only includes large scale accomplishments.

True

False

1 point

What does NPS stand for?

Net Performance Score

New Potential Sale

Net Promoter Score

10.

1 point

What is the revenue model for Asurion Handset Protection that allows us to have residual revenue?

Retail

Subscription

Partnership Marketing

Service Excelence

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