June 2014 DPA Test

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1 point

If a customer calls in and leaves verbal authorisation on Friday at 3pm, is it valid till: (1 answer)

Saturday at 3pm

Monday at 3pm

Tuesday at 3pm

1 point

In order for police to gain access to a customer's agreement they need to send the DPA release form.

True

False

1 point

Which department do we refer police queries to? (1 answer)

Complaints

Risk

Compliance

1 point

Why do we follow the Data Protection Act? (1 answer)

For legal and compliance purposes

Due to our internal policies

To protect CPF

1 point

Written authorisation lasts for: (1 answer)

Duration of the main/ parent agreement plus any adjustements

Duration of the main/ parent agreement

For ever

1 point

Which of the following sentences are classed as general information: (1 answer)

"I am able to give you the contact details of the broker".

"I can see there are arrears on this agreement but the customer will need to contact us to discuss".

"I can confirm we have received a copy of the credit agreement form on this agreement".

1 point

Asking the customer to confirm their email address and telephone number is: (1 answer)

An internal process

An internal process to contact the customer via SMS & email

A part of clearing data protection

1 point

A customer has multiple agreements with different brokers; who is authorised to discuss these? (1 answer)

All

Customer and specific broker

Customer only

1 point

A customer calls to make a card payment for arrears; which of the following do we need to ask? (1 answer)

Confirm their name, the brokerage and what bank they are with before confirming all card details

Is the card registered in your name and address; then confirm card details

Confirm the correct arrears amount, ask the customer to confirm the name and address the card is registered to and confirm the card details

10.

1 point

When completing broker DPA; one of the details we ask them to confirm is: (1 answer)

Brokerage post code

Broker's agency number

Broker's sales manager

Broker's first name

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