June - BIG TEST

1.

1 point

How do you activate SIRI on an iPhone

shake the phone

press the round button

tap the phone

hold the round button

2.

1 point

What questions are asked in the Sasktel customer satisfaction survey?

were you asked questions to determine your needs

Were you promptly and professionally greeted

were you given enough info as to what your monthly bill will be

was your sales rep knowledgable

3.

1 point

What tasks do we need to complete for walk out ready?

contact transfer

voice mail set up

bluetooth pairing

email set up

4.

1 point

How many LD minutes is included in ultimate 70?

100

None

Unlimited

150

5.

1 point

Billing cycle dates are able to be chosen by customer?

True

False

6.

1 point

What is the charger called for a S4?

USB

Lightning

Micro USB

Mini USB

7.

1 point

We are able to replace iPhones if they are defective?

True

False

8.

1 point

What type of sim card does a iPhone 4 take

Micro

Nano

USIM

9.

1 point

what % of your sales should be in profit?

10

15

20

25

10.

1 point

We replace defective life proof cases over the counter

True

False

11.

1 point

What needs to be turned off before sending an iPhone in for service or recycling?

iMessage

iSecurity

iPhoto

Find my iPhone

12.

1 point

iSheildz KO makes your screen less likely to break

True

False

13.

1 point

If you do not have unlimited texting, how much is it to send a text?

$.15

$.20

$.25

$.10

14.

1 point

SmoothTalker home boosters set their own gains automatically

True

False

15.

1 point

Talk 25 gives you 100 daytime minutes and no LD?

True

False

16.

1 point

you are able to transfer contacts from a USIM to a phone using the transfer machine?

True

False

17.

1 point

what steps are required when returning a phone q

change contract dates back in Aurora

refund in RQ4

ensure packaging and phone are in brand new condition

add a hardware clawback in Aurora

18.

1 point

We have a data pack to give you unlimited data in the USA

True

False

19.

1 point

What is entailed in installing a home booster (possible multiple answers)

mount inside antenna

connect antennas to amp, plug amp into power

mount outside antenna

run cable inside

20.

1 point

We replace otterboxes over the counter of they are defective

True

False

21.

1 point

you are able to transfer contacts onto a USIM using the transfer machine?

True

False

22.

1 point

Wilson home boosters are designed to boost a room>

True

False

23.

1 point

Boosters help tremendously in areas there is weak signal

True

False

24.

1 point

Home booster help in areas there is no signal

True

False

25.

1 point

A customer is going to the USA, if we add a travel pack, what is the cheapest we can make his data rate?

$.15 a MB

unlimited as long as a travel pack is on

$.20 a MB

$.10 a MB

26.

1 point

Talk 35 gives you (possible multiple answers)

150 LD minutes

400 daytime minutes

Unlimited Texting

call display and Voice mail

27.

1 point

How much is the unlimited add on for Canada LD?

$15

Free

$10

$5

28.

1 point

Somin is (possible multiple answers)

shock proof

waterproof

dustproof

bulletproof

29.

1 point

What is the Maximum amount possible using E-recycle trade in ?

100

200

150

250

30.

1 point

Talk and Text 40 gives you (possible multiple answers)

unlimited pic and video messaging

call display and voice mail

400 daytime minutes

unlimited texting

31.

1 point

How much is LD in canada?

$.45

$.65

$.85

$.25

32.

1 point

Smooth Talker Boosters are designed to boost an entire house

True

False

33.

1 point

transfer content from an iPhone to another iPhone using iTunes will transfer: (possible multiple answers)

Apps

Photos

Contacts

Music

34.

1 point

How much is the top data plan for a miff or tablet?

75

50

60

80

35.

1 point

non Apple certified chargers can damage iPhones

True

False

36.

1 point

How much is the largest USA data pack?

$10

$20

$40

$50

37.

1 point

SaskTel customer satisfaction surveys have a direct impact on how we are paid by SaskTel?

True

False

38.

1 point

what % of your sales should be in accessories?

15

10

20

25

39.

1 point

What steps are required to return a phone ?

phone must be in brand new condition

must be within 14 days

charge customer $20 for your time

must have packaging in mint condition

40.

1 point

What is the charger called for older blackberry's that is a bit larger than a S4 charger but the same shape?

usb

mini usb

micro usb

lightning

41.

1 point

We have a data pack that gives you unlimited data in Mexico

True

False

42.

1 point

Our lowest price talk and text phone is the

Huawei

Sony E1

Sony T3

Lg Flip

43.

1 point

Lifeproof will replace your phone if it gets wet in a Lifeproof case

True

False

44.

1 point

If a customer wants to finance their phone through SaskTel, how many months can the phone be financed over?

18

20

24

36

45.

1 point

How much is the cheapest data plan that can be added onto a talk30?

$10

$15

Not available

$20

46.

1 point

iSheildz KO guarantees that you can't break your screen

True

False

47.

1 point

How much is LD in USA?

$.25

$1.00

$1.50

$.75

48.

1 point

Otterbox has lifetime warranty

True

False

49.

1 point

When a customer finances a phone, you take their total amount financed and dived the total by ______ to figure out the monthly payment.

18

36

24

20

50.

1 point

Wilson home boosters have gains that need to be carefully set?

True

False