Security Department Policy & Procedure

1.

1 point

In the event a Security representative (or any employee) finds promotional credits from a "playable only promotional voucher" on a slot machine, they cannot be cash it out. The location and amount are reported to a Slot Supervisor and the credits are left on the machine until wagered by a patron.

True

False

2.

1 point

ABMs, AJMs and CTRs are secure equipment on the gaming floor used for the automated disbursement of funds to patrons (ABM/CTR) and Slot Department staff (AJM). These machines are replenished with funds from Main Bank as required at the discretion of a Cage Supervisor.

A Cage representative notifies the Podium of the escort location and all parties involved in the escort.

The Podium notifies Surveillance and dispatches a Security representative to meet the Cage representative(s). If the fill is $300,000 or more, the transport is accompanied by two Security representatives.

For fills of $300,000 or more, the transport is accompanied by two Security representatives. The Security representatives secure the area by positioning themselves with one facing outwards from the machine and one facing inwards. to the machine to ensure unauthorized persons do not have access.

All of the above.

3.

1 point

SUBPOENAS: Process servers delivering a subpoena to an employee require Security Manager approval. Subpoenas are not executed in public areas or while the employee is in his/her work area.

True

False

4.

1 point

LOST & FOUND: Unclaimed items, which have been stored for ___days or more, are disposed of.

5.

1 point

All Security Officers must be Smart Serve certified.

True

False

6.

1 point

During bill acceptor repair escorts, if the required repairs involve the opening of the cash box, the Slot Technician notifies a Slot Supervisor. The Slot Supervisor must be present for the duration of the cash box being opened.

True

False

7.

1 point

A Security employee can accept a gift (different from a tip) provided:

The gift can be divided amongst all Security employees on duty at the time of reception.

The gift consists of of cash, token, gaming vouchers, or chips.

It's delicious.

The fair market value does not exceed $150 subject to exceptions by the OLG Senior VP, Gaming.

8.

1 point

Upon arrival of an armoured car service, Surveillance verifies the identity of the vehicle through external Surveillance cameras and allows the armoured car into the Sally Port and closes the door. If not possible for the truck to enter the Sally Port, the truck parks rear facing, as close as possible to the Sally Port entrance. The Sally Port door is closed immediately when not being entered/exited by armoured car service representatives.

True

False

9.

1 point

EMERGENCY CASH BOX PULL:

The Cage and Security representatives along with the Slot Technician sign out the cash box access (BVA/BVS) keys from the Cage & Coin dual lock box.

A Cage representative notifies Surveillance of all the slot machine locations to be pulled in advance of any cash boxes being removed or machine entered.

Upon completion of the pull, the Security representative places the machine back into service.

The Cage representative exchanges the cash boxes and secures the removed extracted cash box in the cart.

10.

1 point

VISITORS: Upon arrival of a visitor to the site: The visitor is escorted to the required area(s) as per the OLG Sensitive Areas Access Matrix. At all times, the visitor is in possession of their identification, approval letter (if applicable), and visitor pass.

True

False

11.

1 point

The Security Department photographs all cases where the probability of litigation exists or there has been severe and/or extensive damage to property. Photographs of damaged property are given to patrons upon request.

True

False

12.

1 point

For an escort that involves an external service Technician accessing the Count Room, Security performs inspection of the Technician INSIDE the count room as well as any tools the Technician has in their possession.

True

False

13.

1 point

Carrying weapons on site property by any member of the Security Department is prohibited unless authorized by the Security Manager.

True

False

14.

1 point

It is against AGCO and OLG policy to take photographs or video recordings of any sensitive area or where gaming is visible unless prior AGCO written approval is received. If an individual is observed taking photographs and/or video recordings without approval,

the OPP Casino/Regional Enforcement Unit is notified if the nature of photography is suspicious or by a repeat offender.

no action will taken as photographs and/or video recordings are permitted on all OLG properties without restrictions.

the individual is asked to make a donation to "Children Without Cameras".

the individual is monitored. All patrons can take up to three (3) photos before a warning will be issued by Security.

15.

1 point

For Slot Machine Jackpots $30,000 to $74,999.00:

The Security representative signs the jackpot verification form to attest to his/her attendance at the inspection.

The Security representative proceeds to the jackpot window with the Slot Shift Manager and signs the two-part jackpot slip to verify his/her attendance at the escort.

The Security representative escorts the funds to the jackpot location and witnesses the payout process.

All of the above.