Refresher Exam 1

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1 point

You may return a SIM pack to a Co-op store for a refund for any reason provided the SIM pack is
returned unopened within 15 days of purchase in a sale able condition, accompanied by the
original tax invoice

True

False

1 point

Customer calls in and ask for Username resetting. CSR needs to:

Get the name and mobile number, verify, raise task

Get the name and mobile number then Raise Task

Get the name and mobile number

Advise the customer to go to our Website and click on forgot password

1 point

If your mobile phone is locked to another provider, please contact your provider to unlock. Some mobile service providers' details are below:

Telstra : 1800 720 179 or visit https://go.telstra.com.au/helpandsupport/-/unlock-pre-paid-mobile-for-other-networks

None of the Above

Vodafone : 1300 650 410 or visit www.vodafone.com.au/unlock

Optus : 1800 075 395 or visit https://secure-unlock.com.au/ou/instructions

1 point

Customer can now add a bolt-on together with their data plan.

True

False

1 point

Flagfall rate starts once the phone rings

True

False

1 point

1GB is automatically added to their account once they activate the sim and recharge either Mobile or Data Plan

True

False

1 point

Bolt-on is a stand alone service

True

False

1 point

We can reset the customer's Password by going to Order Management then click on Administration

True

False

1 point

Password resetting can be done via Website and WebAC

True

False

10.

1 point

1GB bolt-on cost?

$14

$25

$23

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