TEST3. Emergencies

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1 point

Maximum percentage of fine for writer if he is late for a few hours is:

3.5%

1 point

Who is responsible for night revisions?

mentor

supporters

mentee

supervisor

1 point

A top reason for disputes is:

lateness

poor content

poor grammar/format

all answers are correct

1 point

Can the customer request for free revision after paper was approved?

yes

1 point

What should be done if you get the order with the deadline less than 20h?

ask for an extension ASAP

complete it ASAP

reassign it ASAP

inform your supervisor ASAP

1 point

What should be done if you get revision comments with new instructions?

fix the paper ASAP

contact your supervisor ASAP

reject it ASAP and explain what exactly has been changed in instructions

ask support to reassign this order ASAP

1 point

Who should be notified in the first place if you need an extension during the daytime?

all true

your supervisor

writer

supporters

1 point

What reason for the extension request is inappropriate?

‘I’m waiting for a reply from the customer’

‘I need more time to edit mentee’s draft properly’

‘Mentee is delaying the draft/revision’

‘I need more time to upload the paper’

1 point

What should you do first if your mentee hasn't sent you a paper on time?

Contact the writer in chat or request a call to the writer

Reassign the paper

Wait for a couple of hours

Send him an email

10.

1 point

What is the best format to ask Support Team to call the writer?

to ask via order page to find the writer in charge and call him

to ask via order page providing writer’s name+phone number, briefly explaining the reason of the call

to ask via email providing the writer’s name+phone number, briefly explaining the reason of the call

to ask via email providing the writer’s name+phone number

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