(CE Wave 17)Task Escalation - Post Assessment

The carrier is unable to provision the customers device. When checking provisioning, the device is locked with 'Reason 105'. After being approved for escalation, which group will you assign your task to?

Which BB10 Services, have data flow through the BlackBerry Infrastructure (Select all that apply)

Customer is unable to add their OWA email account via active sync to their BB10 device. After troubleshooting, you have been approved for escalation. Which group will you assign your task to?

The customer is completing a wired synchronization of their calendar from their 9900 to their computer using Desktop Manager. The customer continues to get error messages and synchronization fails. After troubleshooting, you have been approved for escalation. Which group would you assign your task to?

8. The customer using a Z30 sends a BBM request to their friend living abroad, however their request never makes it to their friends device. All other BBM requests are working as expected. All troubleshooting has been completed and you have been given approval for escalation. Which group do you assign your task to?

The customer is wirelessly synchronizing their contacts with their GMAIL email address and their 9900. Contacts are not synchronizing as of 11:00AM today. After troubleshooting you have been approved for escalation. Which group would you assign your task to?

Your customer received 3rd degree burns on their leg, when their BB10 device was in their pocket. They need further assistance from us. After being approved for escalation, which group would you assign your task to?

The customer is wirelessly synchronizing their contacts with their GMAIL email address and their Q5. Contacts are not synchronizing as of 11:00AM today. After troubleshooting you have been approved for escalation. Which group would you assign your task to?

The customer is unable to delete their CMIME/CICAL service books from their device. After exhausting all troubleshooting steps the issue is still not resolved. Which group will you assign your task to?

Your customer is using Wi-Fi synchronization with BlackBerry 10 and their BlackBerry Link, however one of their picture folders are unable to wireless synchronize through Wi-Fi. After exhausting all troubleshooting steps, which group will you assign your task to?

A carrier calls in advising that they have 10 users who are all unable to send and receive emails from their Hotmail email address. Which is the correct task escalation method below?