SPG Desk

1.

1 point

What is the cost of upgrading a Platinum breakfast from continental to full buffet?

$10

$6

$7

$5

2.

1 point

Why are Gold and Platinum guests so important to us?

They are Starwood's most loyal guests.

All of the above

They spend more, stay more, and provide more feedback.

We have more Gold and Platinum stays than any other North America property.

3.

1 point

How many stays or nights must be completed to reach Gold level status?

10-24 stays or 25-49 nights in a calendar year

15-20 stays or 20-40 nights in a calendar year

5-15 stays or 25-39 nights in a calendar year

5-10 stays or 25-40 nights in a calendar year

4.

1 point

How many nights must be completed to reach Ambassador level?

100

50

75

65

5.

1 point

What does Swan and Dolphin offer for Platinum Welcome Amenity?

250 Bonus Points, or Continental Breakfast(2ppl), or Paddle Boat ride(2pp)

500 Bonus Points, or Continental Breakfast(2ppl), or 4pm late checkout

500 Bonus Points, or Continental Breakfast(2ppl), or Paddle Boat ride(2ppl)

500 Bonus Points, or Continental Breakfast(all guest in room)

6.

1 point

What does Swan and Dolphin offer for Gold Welcome Amenity?

250 Bonus points, or Welcome Drink

100 Bonus points, or Welcome Drink, or free internet

350 Bonus points, or resort package, or Welcome Drink

250 Bonus points, or Welcomen Drink, or free internet

7.

1 point

All Platinum guests are guaranteed a 4pm late checkout.

True

False

8.

1 point

How many stays or nights must be completed to reach Platinum level?

10+ stays or 25+ nights in a calendar year

25+ stays or 40+ nights in a calendar year

25+ stays or 50+ nights in a calendar year

15+ stays or 30+ nights in a calendar year

9.

1 point

SPG members who achieve 50 eligible nights within the calendar year will be rewarded with 10 Suite Night Awards (SNAs). Suite Night Awards (SNAs) can be used to request in advance upgrades to standard suites and other premium rooms, confirmable beginning five days prior to their arrival date. One SNA must be used per each night of the entire stay.

True

False

10.

1 point

Where can a Platinum guest use their continental breakfast coupon?

Garden Grove, Fresh, or room service

Garden Grove, Fresh, or Java Bar

Garden Grove, Fresh, or Picabu

Garden Grove and Fresh