Call Center Training Assessment

1.

1 point

Please use App ID #3 provided by instructor: How many family members requested coverage?

6

8

9

7

2.

1 point

AccessHealth will allow individuals and families to find out if they are eligible for...

Public Health Programs

Advanced Premium Tax Credits

Cost Sharing Reductions

All of the above

3.

1 point

Please use App ID #3 provided by instructor: What program was the family eligible for?

HIX Husky D

HIX Husky A

Husky D

HIX Husky A/HIX Husky D

4.

1 point

The Federal Services Data Hub (FSDH) does NOT do the following:

Contacts employers for financial verification

Contacts IRS for MAGI Income

Contacts DHS for immigration status

Validates Social Security Number and citizenship

5.

1 point

In what two screens are you able to view the Client's EMS ID number in ConneXion? (you may choose more than 1 answer)

Demographic Screen

Eligibility screen

Enrollment screen

Household summary screen

6.

1 point

A Husky A applicant can have Employer Sponsored Insurance or other private health insurance and still receive Husky A

True

False

7.

1 point

Never send PHI in an email unless it is unencrypted.

True

False

8.

1 point

What type of coverage is for hospital only, major medical, or a short-term plan?

Fee for Service

Exclusive Provider Organization

Catostrophic

Health Management Organization

9.

1 point

Please use App ID #3 provided by instructor: What program is Justyce eligible for?

Husky A

Husky D

Husky B

none of the above

10.

1 point

An unborn child is counted towards a mother's household for Husky A.

True

False

11.

1 point

Please use EMS ID # 2 provided by instructor: Does Thomas have Third Party Liablity (TPL)?

yes

no

12.

1 point

Which program is not offered on AccessHealthCT.com

Husky C

Husky A

Chip B2

Husky D

13.

1 point

Please use HOH #2 to answer the following question: Consumer received a disenrollment letter. When was the letter mailed to the consumer?

2/12/2014

2/19/2014

12/23/2014

1/28/2014

14.

1 point

Please use App ID #1 provided by Instructor: How many applications does this applicant have?

2

1

4

3

15.

1 point

Please use HOH #1 to answer the following question: Is Zoey enrolled?

yes

no

16.

1 point

Please use EMS ID #1 provided by instructor: How many members in the home?

1

5

2

4

17.

1 point

Please use HOH ID #1 given by the instructor. What is the eligibility begin and end date for Zoey for HB?

02/01/2013 - 04/30/2014

02/01/2014 - 02/28/2014

03/01/2013 - 03/01/2013

01/01/2014 - 12/31/2014

18.

1 point

Please use EMS ID #2 provided by instructor: Who is the HOH for this household?

Robert

Francesca

Thomas

19.

1 point

Please use consumer name provided by instructor: How many applications does the consumer have?

4

3

2

I dont know

20.

1 point

Please use EMS ID #1 provided by instructor: What is the most recent date that the Xerox Data Entry processor worked on this case?

09/09/2014

09/19/2014

08/12/2014

04/14/2016

21.

1 point

Which is NOT an example of a Health Plan type?

Health Maintance Organization (HMO)

High Deductible Health Plan (HDHP)

In Network Provider (INP)

Point of Service Plan (POS)

22.

1 point

Please use App ID #3 provided by instructor: When is the eligiblity end date for the X25 coverage group?

5/2015

5/2014

6/2015

6/2014

23.

1 point

Please use App ID # 2 provided by instructor: Is the family actively enrolled in the program that they were eligible for?

yes

no

24.

1 point

Which of the following plans offer coverage for children up to 19, including parents/caretakers and pregnant woman.

Husky C

Husky A

Husky B

Medicare

25.

1 point

In CX, What Screen do you need to view to see the enrollment history for a consumer?

Household Summary

Eligiblity History

Enrollment History

Contact History

26.

1 point

Please use HOH #2 to answer the following question: When was the last time the consumer spoke with one of the reps in the Enrollment Center?

04/16/2014

12/31/2014

01/25/2015

02/17/2015

27.

1 point

When authenticatiing a caller on a phone call, you must first always verify personal information before you disclose any PHI.

True

False

28.

1 point

Please use EMS ID #1 given by instructor: What program is Lillian active with?

not enrolled

Husky D

Husky A

Husky C

29.

1 point

An adult who does not claim any dependents and meets the income eligiblity for Medicaid would be granted which program?

Husky B B2

Husky A

Husky C

Husky D

30.

1 point

For APP ID #3, Is Justyce active with Medicaid?

yes

no