AT&T MW SAVE Wire line TEST

1.

1 point

What's the minimum and maximum speed for IP-DSL?

1.5mbps / 18mbps

768kbps / 18mbps

1.5mbps / 45mbps

2.

1 point

What's the minimum and maximum speed for vDSL?

1.5mbps / 45mbps

768kbps / 18mbps

768kbps / 45mbps

1.5mbps / 18mbps

3.

1 point

•SELECT ALL THAT APPLY
When Authenticating an Account, we ask the customer:

Drivers License

Last 4 Numbers of the SSN

Account Password / Customer's Code

Exact amount of the last bill

4.

1 point

What's the ETF for BOT and BUC?

50% of the MRC X the amount of remaining months

$15.00 X the amount of lines X the amount of remaining months

None, Long Distance Plans don't pay ETFs

5.

1 point

When a customer migrates from DSL to U-Verse, do we require a credit check?

Yes

No

6.

1 point

What's the ETF for BLC Plans?

$6.50 X the amount of lines X the amount of remaining months

$20.00 X the amount of lines X the amount of remaining months

$9.50 X the amount of lines X the amount of remaining months

$15.00 X the amount of lines X the amount of remaining months

7.

1 point

U-Verse Static IP, Can customer buy Static IPs separately instead of special packages?

Yes, Example: 8 Total - 5 Usable IPs - $15.00

False

8.

1 point

Can Hunting & Call Waiting be mixed?

True

False

9.

1 point

Which are the International Long Distance Plans?

$3.00 Basic & $6.00 Standard

$3.00 Basic & $8.00 Standard

$6.00 Basic & $8.00 Standard

10.

1 point

What's the MRC of the BUC II out of term?

$25.00 per line

$20.00 per line

$10.00 per line

$15.00 per line

11.

1 point

Unified Messaging has 3 Features:

Voice Mail

Mobile Messages

CNS Features

Easy Access

12.

1 point

What does CPNI stand for?

Customer Proprietary Network Information

Consumer Proprietary Network Internet

Company Proprietary Network Information

Client Proprietary Network Information

13.

1 point

If we are unable to authenticate the customer's account, do we call the customer back?

Yes

No

14.

2 points

What's the difference between IP-DSL & vDSL?

IP-DSL is 50% Copper & 50% Fiber Optic / vDSL is 15% Copper & 85% Fiber Optic

IP-DSL is 55% Copper & 45% Fiber Optic / vDSL is 15% Copper & 85% Fiber Optic

IP-DSL is 25% Copper & 75% Fiber Optic / vDSL is 15% Copper & 85% Fiber Optic

IP-DSL is 50% Copper & 50% Fiber Optic / vDSL is 40% Copper & 60% Fiber Optic

15.

1 point

What is Dry Loop (Direct)?

AT&T DSL Service With the benefit of having an independent line

AT&T DSL Service Without a Phone Line

16.

1 point

•SELECT ALL THAT APPLY
Compliance is:

Monitor & Recorded Statement

Authentication Process

CPNI Statement

Professional Closing

Branding the Call

Ask if the Customer is "Very Satisfied"

17.

1 point

If a customer calls in wanting to add Internet to their business, what should be our main offer?

AT&T U-Verse High Speed Internet Business Edition

AT&T High Speed Internet Business Edition

18.

1 point

What's the Price for:

2 BLC A + Line Backer
BUC II
International LD $8.00 Standard
U-Verse High Speed Internet Max 12M IP-DSL DIP

$120.00

$200.00

$188.00

$150.00

19.

1 point

If a customer has U-Verse will they receive all their info in 1 bill?

True

False

20.

1 point

What's the price for UM?

$14.95 & $14.95 for an extension

$10.00 & &10.00 for an extension

$14.95 & $10.00 for an extension

$7.00 & $7.00 for an extension